Overall, Waterfall is a lovely day spa, small and intimate with a nice atmosphere. I took advice from a friend who had been before and booked my treatments in advance as apparently it can get completely booked up on busy days. I only booked 2 treatments as they are not cheap, but actually this was plenty as it gave me... more

Where shall I start? First impression in the changing rooms: full of cheap, supermarket toiletries, when I would have expected to find Molton Brown or some other high quality spa brand. Was then asked to complete a questionnaire, choose my lunch menu and then shown around the facilities. I couldn't believe how tiny everything was. For £50, you basically get... more

My friend and me went to Waterfall Spa as a Birthday treat. My friend booked it over the telephone, she said that the waiting to be connected was slow but once connected the team was efficient. I had visited their website to see what to expect. I was a little concerned that we was going to be there quite some... more

Went for my hen do on 4th November 2007. Took ages to get checked in, not enough staff to do any extra treatments for those who had not booked any and they could not alter any times for pre-booked treatments. Lunch over an hour late (but was really tasty and lady who came across from Nick's Brasserie was only helpful... more

I visited Waterfall Spa a couple of weeks ago and have already been on the website to book again – had noticed an autumn special offer so better value than first time. Overall the spa is v luxurious without being snobby (I HATE snobby staff making you feel uncomfortable). Staff were very friendly and approachable – which was good as... more

The booking process is not very efficient - it took me 3 attempts to actually book in. I was a little apprehensive when we got to the spa having read some poor reviews. When we first arrived there was nobody at reception to greet us which didn't bode well. However, after that our experience of the staff at the spa... more

My friends and i visited waterfall spa one sunday.We had all been out the night before and had drank way too much.Prior to going we had been unable to decide what treatments we wanted so didnt bother pre booking,as regular spa visitors we are used to just booking whatever is available on the day.my friend did however ring earlier in... more

I had my hen do at Waterfall Spa and it was fantastic. We all spent the day relaxing and being pampered, I felt like I was in heaven! Very plush and nice experience overall. Staff were friendly and they had a chocolate fountain to enjoy while we waited. Definately reccommend. more

I have to say that my Day at Waterfall this week was fabulous. I was veryunsure and even thought about cancelling as the reviews had been some what negative. All I can say is that I spend many days/weeks in Leeds on business and the £165 package that I has was worth every minute. I found the reservation lady I... more