Upon first arrival, I thought the resort looked fantastic. The grounds are very well kept. The staff was very friendly and helpful. Our room was very clean and comfortable. The only downside to the room was the fact that when you showered, the tile floor got incredibly wet from the steam coming off the shower. I always felt like I... more

Not very clean, rooms ok, food was very good but had a hard time making reservations where you wanted to eat and at what time. Horse ride was nice. ATV was fun, but not 4 hr tour, got coke's or water only. 4 hrs included bus ride, getting your gear, learning to ride them,then the tour, fill out papers and... more

We had a fabulous time at the Occidental! 3 couples went for a relaxing, fun vacation and the Occidental provided just that! Food was good, buffets were fine..Zen was awesome, Caribbean and Mexican good, Italian was also good.. You can book all of your dinner reservations at once so do that when you arrive! Check in was fine, we arrived... more

I dont know where other people stayed who've written such lousy reviews. It cant be the same hotel. We were a little worried until we got there. Of course, its not perfect, but we had a wonderful anniversary vacation. It's not a quiet place, so if you want quiet dont stay here, but we love to party and socialize so... more

Luxurious property beyond compare. more

We recently got back from our Honeymoon at the Occidental. I was a little worried with some of the negative reviews, but our trip was really lovely. We were booked in the Royal Club which I would 100% recommend. It is located on the top floors of the hotel (7/8/9) and does come with great perks. In the Royal Club... more

I'm not sure where some of these other people stayed, but this place was absolutely gorgeous!!! We have no complaints. The people were so nice and always willing to help out with anything to make our stay more enjoyable. Always asking how our week was going! We were on our honeymoon so when we got off the bus we had... more

My wife and I spent 7 days and had a grand time. The service was outstanding and very freindly. When we first got there we made reservations for the restaurants. The girl was very helpfull at the service desk. The check in was a little slow and expected due to the number of people checking in. Once the room was... more

We loved our stay at Occidental. The staff and the people are so friendly. We are moderate picky and we found the food great. The only complaint we had about the food, was the snack after the restaurants were closed. There was really nothing. Small amount of figure food..three dishes. If the food is gone, you were out of luck.... more