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El Convento Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 246 reviews
246 Reviews
5.0 of 5 stars
163
4.0 of 5 stars
43
3.0 of 5 stars
11
2.0 of 5 stars
21
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 38 hotels in San Juan
Description:
Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich... Located in the heart of historic Old San Juan, Hotel El Convento has set new standards of luxury, comfort and service while preserving the rich character of this former 16th century convent. This landmark treasure, a member of Historic Hotels of America and Small Luxury Hotels of the World, has earned four diamonds from AAA each year since its opening. This is the exclusive hotel experience to indulge the most discriminating of travelers, and is a hotel like no other. more » « less
  • Address
    100 Cristo St
    Old San Juan
    San Juan 00901
    Puerto Rico
Check Rates: $261 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 4 of 5 stars Based on 246 traveler reviews
  • What to Expect:
    • 4 based on 173 reviews Rooms
    • 4 based on 175 reviews Service
    • 4 based on 171 reviews Value
    • 4 based on 174 reviews Cleanliness
    • 4 based on 50 reviews Pool
  • Recommended For:
    • 70% based on 183 reviews An amazing honeymoon
    • 60% based on 183 reviews Older travelers
    • 30% based on 183 reviews Families with teenagers
    • 20% based on 183 reviews Young singles
    • 20% based on 183 reviews Couples/romantics

Reviews of El Convento Hotel

( 11-20 of 246 )
May 31, 2008
1/1 found this review helpful

We stayed at Hotel El Convento for one night after a weekend in Culebra. We didn't have reservation so we thought we couldn't get a room. A friend mentioned us about the hotel. We then did some research. We first review the Hotel in Trip Advisor. My couple and I had a curiosity from the reviews in the web page... more

Management response from
ElConvento, General Manager, Efrain Rosa

Thank you for your review of the hotel and we are pleased you enjoyed our old-world charm and hospitality. For your information, we have numerous brochures available to our guests with historical and current details on the hotel and island so please ask on your next visit! Best regards, Efrain Rosa, General Manager

May 27, 2008
1/1 found this review helpful

The El Convento was highly recommended by friends and also by Trip Advisor so we felt pretty confidentant in our choice of hotel. I have to say, it was a pleasure staying there. In addition to the beauty of the hotel itself, these little things made the stay highly enjoyable: 1) Free internet in the rooms. 2) complimentary bottled water... more

May 23, 2008
1/1 found this review helpful

We stayed at this hotel for an overnight layover on our way to Antigua and it was such a great place! The rooms were very large and clean and beautiful. The hotel had such a charming feel about it that it is a challenge to capture it in words. Cute bar, great little courtyard area that was incredibly picturesque and... more

2 of 5 stars
New York City
May 22, 2008

We have just returned from a 7 night caribbean cruise and decided to stay in San Juan 1 night post cruise. We chose El Convento based on Tripadvisor's review and the location in Old San Juan. Booked the hotel online for $220/night (twin superior). With taxes and fees, the charge was shy of $300.00. So this is not a cheap... more

Management response from
ElConvento, General Manager

Thank you for your review of the hotel. We are grateful for both the positive and negative feedback as it helps us to make improvements where they are needed. Guest satisfaction is our first priority at El Convento and we take your concerns seriously. Regards, Efrain Rosa, General Manager

May 15, 2008
1/1 found this review helpful

My brother and I stayed here for two nights at the start of spring vacation. We flew into San Juan, stayed at the Hotel El Convento, then drove to Rincon and spent a week there. The hotel is beautiful. It is very well maintained, and we were very comfortable. I use a wheelchair, so we stayed in Room 501, which... more

Management response from
ElConvento, General Manager, Efrain Rosa

We regret that a miscommunication in our customer service department limited your full enjoyment of Puerto Rico and deeply apologize for the inconvenience and late responsiveness. In regards to your comments stating that we were trying to take advantage of you, we strongly disagree. It is, and has always been, our sincere intention to exceed guests satisfaction at all times,...

5 of 5 stars
new england
May 2, 2008
1/1 found this review helpful

We had a bad experience elsewhere in the City, called El Convento after a sleepless night. Could they book us a room for tonight? Could we check in early? Front deck clerk Christine asnwered yes to both questions and turned our Old San Juan nightmare into a wonderful 24 hours! The room was beautiful- clean, quiet and elegant. The property... more

5 of 5 stars
Keyport, NJ
Apr 29, 2008
1/1 found this review helpful

My co-worker and I recently spent a week at el Convento and loved every minute. The decor and history of the hotel is wonderful and the minute you enter the hotel it is very peaceful and calming. I loved the turndown service in the evening and returning to my room after dinner to beautiful music. The wine and cheese in... more

5 of 5 stars
Harleysville, PA
Apr 11, 2008
1/1 found this review helpful

Well, we stayed here in November 2007, sorry it took me so long to do this, I completely forgot! Anyway, we were there for a very close friends wedding, it was great! From check in to check out, the employees were very friendly and attentive to our needs! Our room was small, as expected, but cozy and romantic! We had... more

Apr 2, 2008

We spent 2 nights at this hotel over the Easter holiday. Check-in was a lengthy process since the front desk manager gave us a smaller room than the one we booked and attempted to convince us that we were incorrect despite our having paperwork documenting our specific reservation. This problem was resolved after a few hours and we did receive... more

Management response from
ElConvento, General Manager Efrain Rosa

Thank you for taking the time to review El Convento and I am pleased that your experience, on the whole, seemed to be a pleasant one. Your check-in concerns have been discussed and we can guarantee this will not be an issue in the future. We do hope to see you again at the hotel. Regards, Efrain Rosa, General Manager

4 of 5 stars
Los Angeles, CA
Mar 31, 2008

The hotel is really beautiful and perfectly situated in Old San Juan. There aren't many hotel options so if you can afford it, we'd definitely recommend El Convento. We stayed in two rooms (see below) and both were unique, comfortable, clean and beautiful. Unfortunately we were in OSJ for such a short time that we didn't enjoy many of the... more

Reviews of El Convento Hotel

( 11-20 of 246 )
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El Convento Hotel Address

100 Cristo St | Old San Juan, San Juan 00901, Puerto Rico