I was a little hesitant about the hotel after reading several reviews but decided it was only 1 night pre-cruise. I'm happy to report that I found this hotel to be a first class establishment. We checked in the middle of the afternoon and so my request for an upgrade was no problem. Instead of a city view we were... more

Just came back from this vacation wishing that the service of this hotel would've been as nice at the grounds. I have to say that i was impressed with the change of this hotel. It is absolutely beautiful. The problems start when you do your check in. We had booked a room for 5 days, when we got there they... more

I stayed at this hotel with my husband for 4 nights. The hotel has a beautiful entrance and lobby. The doorman was very nice. They let us check in at 1:00pm. We had the city view room in the lagoon tower on the 8th floor. The room was small and unattractive. It had green walls that were dirty in some... more

I just got back from a long weekend trip with some girlfriends and I can't imagine having a better time than we had. The Condado Plaza had a lot to do with that. The lobby is beautiful, the staff is so friendly & helpful. We arrived early & had no problem with the early check in. They gave us two... more

the hotel was nice, it was in various stages of renovations, although no current construction was going on, the pool area was very nice with a water slide for the kids & a swim up bar...the beach area is very small and close to a main road, the view was beautiful, the fitness room was adequately supplied with equipment, the... more

I had stayed at Condado Plaza about 5 years ago, on business. We decided to return for vacation, since I heard about the renovations. All in all, I think they did a great job. The only complaint I have is that it takes forever to check-in and out. It seems they should have more front desk reps on duty, especially... more

Booked the room back in October 2007 continued to follow the rate and when it dropped called and asked for an adjustment. My credit card was then billed for the full amount again. Took two more calls to get this resolved. At check in, one night post cruise, the lobby was an unorganized mess. Waited in one line only to... more

we went for easter week and stay for 5 days,the hotel is clean very friendly people and is near all the atractions i will recomend it. to every singles or couples.. thank you condado plaza we loved our stay and beautiful rooms JOSE FROM HAMBURG N.Y more

I read all the reviews before I left and I was expecting terrible service and very pricey... I did not... I thought the service was very good... it was slow but everything is slow below Maryland compared to New Jersey. The service at the pool was not great but it was not that big of a deal. The service and... more