Stayed here for two nights post cruise because we had never been to Puerto Rico and always enjoy touring old cities. We were not disappointed. The Sheraton is in a great location – right on the waterfront just steps from the lovely brick “boardwalk” that extends quite a distance along the waterfront. The room was one of the plainest I... more

We stayed here the night before our cruise departed. We arrived in San Juan around noon but could not get our room key until 3pm. This was a little inconvenient but we lived with it. The room met my expectations. It was clean, comforable with a nice view of the harbour. As other people mentioned, it was nice seeing the... more

This was the third time we have stayed at the OSJ Sheraton. We stayed one night precruise. We love the location because we enjoy going out to dinner in Old San Juan as well as enjoy the abundant nightlife which is within a few blocks of the hotel. We arrived at 3:00pm and checkin was a breeze. We had a... more

It's pretty much your basic Sheraton hotel. There is nothing Puerto Rican about this place in any way. Not event the two restaurants (Chicago Burger & Tuscan Grill). Our room was clean and comfortable, but just the same as any Sheraton in the US. The staff was helpful. The location is really the draw. It is right across from the... more

This hotel is pretty mid-level. Although our stay included some hotel related injuries, the location is prime. We picked the hotel because of its close proximity to the pier (as we were taking a cruise). The location is perfect if you plan to take a cruise sailing out of old San Juan, as it is literally steps away from the... more

The service is bad, the rooms smells like wet carpet, the windows doesnt open, the only good thing in here is the location but thats all. Try to avoid this hotel. Roberto, Guadalajara, Mexico. more

This hotel is in the perfect spot for people arriving a day or two early for a cruise. The port is directly across the street! Getting there from the airport on a Friday evening took 2 hours though, when in all actuality it is only about 10 min. away. Our room was on a lower floor (4) and we had... more

We stayed one night post christmas cruise in order to see old san juan. While this hotel is not the Ritz, stayed there a week prior to our cruise and loved it, it has charm and location can't be beat. Check in: The hotel is very busy with cruise ship passengers. By the way the carnival port is directly across... more

Stayed here 11/30 the night before our Princess cruise departed. Took taxi from airport to hotel. Charge for # of bags you have, so don't count your carry-on when you get asked how many bags you have! We had 3 checked bags so it was $21.50 to the hotel for 2 of us. Room was ready at 3 so we... more