My boyfriend and I stayed at this hotel for a few days -- we both thought is was pretty decent. The room was clean, the staff was polite, and we were not worried about getting robbed once we left for the day. The only problem was the water pressure (or lack of water pressure) -- let's just say that the... more

We stayed at this hotel for one night prior to our cruise. Our room in the garden wing was lovely and ultra-modern. The Staff could not have been nicer, and they accommodated our request for a late check-out. This allowed us to tour Old San Juan in the morning and check in to our ship after the noon rush.. The... more

We spent 2 days at the hotel prior to a cruise. Common areas were above average. Excellent work out room. Loved spending quiet time on the terraced sundeck by the pool. Room was in need of attention: toilet wasn't working properly, room smelled moldy, large window with an excellent view but in desperate need of a good cleaning, carpets were... more

We arrived late in San Juan and would be leaving early the next day. We have had good luck with BW in other places, but this was not the best experience. The lobby is beautiful, but the room was dank, smelly and incredibly in need of a thorough cleaning and refurbishing. I refused to go bare foot. The smell from... more

I was pleasantly surprised by the accomodations at the BW Pierre. From reading the reviews, it sounded like the rooms would be shabby. However, our room looked like it had just been renovated. The furnishings were quite nice. It is in a good location - a short walk to Condado & the ocean. The staff was excellent. They suggested we... more

Very nice people. Nice hotel and accomdations. Great small pool area. Small gym needs new equipment. Wonderful location. Close to beach and shopping. more

We stayed at the Best Western in mid-February 2008. The hotel was nice everywhere but our room. The lobby, bar, and pool looked nice but our "pent-house" hotel room was not. It was extremely small and needed a lot of work. I would not recommend this hotel. more

The Hotel Pierre was a great stay for someone on a budget (as we were). The lobby was nicely redecorated (according to other reviews), and although the room was small and needed some updating, it was nicer than a Motel 6 in the states. The staff were all fantastic - very helpful, spoke great English, and were ready to help... more

Stay here one night (2 double rooms) last Dec 31st.. The hotel is being renovated. The beds are good, the carpets were stained, the bathroom was clean, the furnitures were very old, the elevators need to be changed, but the staff was incredibly friendly. Did not eat at the restaurant, but saw many people enjoying the buffet. Valet parking was... more