They claim the hotel is on the beach, not true. Previous posters who mention low showerheads were not kidding. I am 6 feet tall and nailed my head on the showerhead. Rooms were TINY. Smelled very musty. We had ROACHES in our room, these things were massive. Continental breakfast was basic- bagels, juice, cereal and fruit. Pool was also small.... more

I must say it's hard to find a good hotel in San Juan. I read several reviews and decided for this hotel after checking TripAdvisor. Thanks for your honesty guys! This hotel was excellent for the price. My husband and I stayed two nights only...By the time we left, we wanted to take the bed and pillows with us, they... more

Came in late on a red eye after missing connection to San Juan. At 6 am Jean was at the front desk with a wonderful smile and great hospitality. He welcomed us and told us to help ourselves to breakfast, stored our luggage and let us wait by the pool until a room was available. By 9:30 am we were... more

The Holiday Inn Express in the Condado area of San Juan is not cheap (San Juan is a very expensive city) but it offers great value. We stayed two nights in April before our Southern Caribbean cruise. Getting to San Juan from Western Canada is a trial, and your chances of making your ship on the same day are slim,... more

We stayed at this hotel for one night before our cruise. Hotel is in the Condado area. Not as busy as downtown. Beautiful beach and lots to see on a nice walk. A lot of construction going on in the area. Not noisy at night though. Cab ride from airport was approx. $20 for 3 people with 3 bags. Check... more

Some one already mentioned basing your rating depending on what you paid and I think that is smart. All hotels seem over priced in San Juan. This one was far better for the same price we paid at the Howard Johnson where we also stayed. Yes, the rooms are small, but since all of our time was out exporing and... more

Any reviews should be based on the price you paid. I think holiday inn express provide a good place for people who are looking for something around USD 130 per day(this is pretty low price in san juan).It has good location, one block from beach. Also it is near the old san juan. Guest room provides almost everthing for a... more

Overall, the hotel was clean & most all areas of the hotel are on the smaller side. The elevators are absolutely tiny; so if you have a lot of luggage, plan on a few trips. We took the stair more then once from the 3rd floor....got sick of waiting for the elevators to have enough room for us. The bathroom... more

My husband and I stayed at the Holiday Inn Express one night on our honeymoon. We boarded a cruise ship the next day. The rooms are so tiny! We could barely get our two middle sized suitcases in the door. The bathroom was even smaller. If you are taller than 6'1--beware! My husband is exact 6' and he struggled to... more