We have stayed in many Ritz Carlton Resorts. The Ritz St Thomas does not measure up to Ritz service standards. The staff acted like they were doing us a favor when we asked for assistance. (Usually you never have to ask at a Ritz. The staff inquires how they can assist you) Not in St Thomas . They pile your... more

the worst experience ever. The chef said he hadnt been compensated for his 15 hour days in months. When asked why the food took so long he said ask the GM. They are saving money because they cant sell enough timeshares and the President doesnt care. They treat the local people like dogs. At least the roaches arent as bad... more

My wife and I just loved the Ritz at St Thomas. The rooms were great, service impeccable and the food/drink was fabulous. When we arrived, our room was not available and we were upgrade to ocean view at no additional charge (THANK YOU RITZ). It was a nice touch after spending the better part of the day with planes and... more

I'll start by saying I don't give everyplace a great review, but the Ritz St. Thomas definitely deserves one. The rooms are extremely clean, well maintained and very spacious. The staff goes above and beyond to ensure everything about your stay is perfect. They are friendly and responsive to any requests. Another post stated the beach here wasn't that great... more

The hotel has a great yet remote location ! The airport concerige is worthless,a very lazy agent that does nothing! Check-in was smooth, bell service was professional, room was an above average hotel room, that need's renovation! If this is what one should expect at a "RITZ", stay at the local Holiday Inn, you will get the same treatment and... more

My family and I stayed at the Ritz in Orlando and loved it. The service there was amazing, the food fabulous, and the grounds beautiful. We couldn't wait to stay at this Ritz. Unfortunately, while we liked some things about the hotel, we were really disappointed in some aspects. I'm not sure I would return to this hotel. The good:... more

My wife and I had a long weekend get away to the Ritz in St. Thomas and had a wonderful time. There were some pros and cons about the hotel, see list below: PROS - Hotel staff was extremely friendly and willing to help in any way. - Our room (in building B) was beautiful and clean. - We never... more

My husband and two teenagers spent 5 nights at the Ritz and we had a wonderful stay. The staff couldn't have been any nicer. Everyone we came in contact with was friendly and helpful. Our room was in D building and the bath was large and beautiful. Breakfast was always great and we shared things at lunch around the pool.... more

I wanted to take my girlfriend on a suprise vacation and I was nervous after reading some of the reviews on this hotel. We had some things that we liked and some things that I did not like. The exterior of the hotel is average and like some previous posts you will have to walk alot. We are both athletes... more