I stayed at this hotel while attending a conference in Acapulco for my work. Several of us booked Friday and Saturday nights following the conference for a small vacation before heading home. The hotel did not honor these reservations despite the fact that they were made 4 months ahead of time. Instead they kicked all of us out on Friday.... more

A recent conference brought us to this hotel. Well in advance rooms were reserved through a conference travel agent with confirmation. The reservations were for one week. For some attendees, the room reservations were not honored. Either the guest was notified upon arrival that they could only stay for 3 days, or for others, on the third night of their... more

We just returned from 5 days in Acapulco where we booked a 5 night stay at the Emporio based on reviews here at tripAdvisor. My husband was attending a scientific metting there. The first problem is that the line to check in was incredibly long and after a 15 hour day of travel it was not pleasant to have to... more

After ten hours of trip, I arrived to check in and I spent 1:30 hours in line .Finally in the front desk they told me that my seven days reservation was only five (of course they exclude weekend days) and offer me another hotel were I need to pay extra. The reality was that they oversold the hotel for the... more

This place was better than I ever expected! I was really worried from mixed reviews prior to when I went, but my god, I worried for nothing. It was brilliant! Everything went well! I'll go into it all for those who are as nitpicky as me about knowing everything before travelling: My two friends and I went during Spring Break... more

This was our second stay at the Emporio and once again the hotel was great. We requested a room with a king bed but received a room with two doubles. We went down to the front desk and were told we would be moved the next day. The next day when we asked about the new room we were offered... more

Overall I would definately recommend this hotel. I thought it was very economical and for the price was more than satisfactory. The Adult Pool and Infinity Pool are GREAT areas if you want some peace and quiet. And lots of hammocks! Most hotels do not offer such areas. The service was all around great, even at the beach I never... more

Let me start off by saying Acapulco is a beautiful city on the bay. I would not listen to the negative reviews. I am a well traveled guy from NY and have very discriminating tastes when it comes to vacationing and hotels. The Emporio was absolutely gorgeous and was very well run. I will say after reading some of the... more

I was pleased about my stay at Emporio Hotel. It was very clean, spacious and it has an awesome view of the beach. The staff are really nice and corteous especially the waiter at Condimento Restaurant. I think his name is Nestor <-- the best waiter at the restaurant. The only drawback was the Sunset lounge. the all-inclusive deal included... more