We really loved the atmosphere of the Krystal.The first night our room was facing the busy dusty street and we were not satisfied, but the next day we were moved to a room overlooking the quiet pool area, and from then on we were so very pleased, what a difference your room can make. All the staff were very caring... more

We paid extra for a villa. What a joke. The first night the sewer backed up into the bathtub.......They never cleaned our pool the whole time we were there...... We never had hot water in the sink. We reported this 2 times and it was never fixed. We did the All-inclusive. Big MISTAKE.. The drinks never had any alcohol. I... more

We just got back from staying at the krystal last week. I thought that this hotel was very nice and I would stay there again. After reading some reviews I have to agree on some things. First, If you don't want to be bothered then the beach is not for you. The vendors are always there, they never leave you... more

My husband and I just got back from spending a week at this resort. We had a bad experience checking in as the first room the air conditioning didn't work, then the second room the air conditioning was working then quit. The next day we were changed to another room which was wonderful which had a living room and dining... more

This was the absolute worst resort I have ever stayed in. My husband & I both stood with suitcases in hand, mouths hanging open in disbelief when we were led into our room. There was mold and the accompanying fungus gnats inside the room. It wasn't just damp, it was wet. It stunk. The toilet overflowed one morning (#2). No... more

Reading these other reviews, I relate way more to the negative ones unfortunately. I don't want to complain, I mean, how bad can a week in a beautiful location be? It is a beautiful resort and location, my favorite part was the waiters and bartnders- they work SO hard and are always so friendly. The beach is never relaxing...there are... more

Hi my dh booked this all-inclusive Transat trip as an anniversary gift through Flight Centre so I can't comment on value for dollars but I can definitely comment on the overall experience. The pool area is simply gorgeous. The wait staff there were very friendly and for the most part pretty quick. We stocked up on American one dollar bills... more

The worst " All inclusive" I've ever seen. I was told that they became an all inclusive just one year ago. And they need some help. We arrive late on a Saturday evening and were told our first night we could not get anymore drinks because our room was over our limit. When we questioned the front desk they had... more

We stayed for one week all-inclusive at the NH Krystal Hotel. Upon arrival the hotel looked kind of shabby as the front desk was being re-built. But as we were driven to our room things started to look up. Our room was spacious and overlooked the "quiet pool". There was shampoo and soap provided however, there was no hair conditioner... more