Our stay at the hotel capped off our stay in Mexico. The two cities we had visited previously (Queretaro & Cuernavaca) were much, much smaller and slower, so by the time we got to Mexico City, we were REALLY ready to go sightseeing, and this hotel's location really lent itself to what we were seeking. The hotel is right in... more

We liked about this hotel: The lobby - it really is spectacular (but see below) The room - comfortable, clean, and quiet at night The location - if you are into museums and architecture you won't get better We didn't like so much: The service - we had to carry our bags in and out, including up some pretty steep... more

four day november weekend in mexico city at gran hotel in the Zocalo. hotel location special//rooftop restuarant very good//lobby just as pretty as guide books report//traffic unbeliveable then comes sunday and cars not allowed in Zocalo ,wow // walk around zocalo and see natve dancers / shaman (witch doctors)doing rituals/aztec temple/and the beat goes on more

While the grand atrium (from which all rooms lead off) was impressive ("faded grandure") and the room was perfectly clean and comfortable, we were stunned to find out that the hotel was to host a full-on ball with live music in the atrium on our last night AND that it would only BEGIN at 10pm, with the music finishing at... more

Upon check-in, we were asked to read and sign a waiver that stated we had been informed that the hotel frequently rents out the beautiful lobby for parties. We were told that our room was far from the noise; however, this was not true. Our room was on the top floor, but that didn't prevent us from hearing the very... more

This hotel is located away from the main tourist spot in Mexico city which is the Zona Rosa. It is however fabulously located for the Zocalo, the cathedral and for Templo Mayor in the heart of the Historic Centre. The hotel itself is very imposing in a beautiful building. The inside is based around an enormous foyer with a Tiffany... more

bad service, unfriendly staff, By the check-in we were presented a disclaimer that an event is taking place on this saturday evening and it can get a little bit loud. After asking the unfriendly receptionist about the event, we were told that the event is a wedding reception, that will last until 2 am. She offered a (less noisy!!!) room... more

We encountered very similar problems as the previous reviewer: Upon arriving in Mexico City very late in the evening , we were told that the hotel atrium had been rented by graduating college students the following night and that the party would be "quite loud" and would last "at least" until 4 or 5 am. We, too, were presented with... more

You would be wise to pop in to see the beautiful interior and quickly flee. This hotel is gorgeous, but with the absolute worst service and overall accomodations I have ever experienced. I made my reservation one month in advance, but when I arrived the reservation was not in the system. No problem, I thought, I have the confirmation number... more