Excellent location, walking distance from the unmissable National Anthropology Museum. Polanco is a safe, pleasant district with lots of surrounding greenery. There are good restaurants with walking distance. The hotel is very good quality, although invevitably it is clearly part of a standardised international chain. The staff were helpful, friendly and efficient. I recommend requesting a quiet room, as the... more

I spent one night at the JW Marriott in Mexico City just before Christmas. It was my first real experience in Mexico City, and I have to say, both really exceeded my expectations. Among the group of us who stayed at the hotel were several people who boast that they will only stay at the Marriott. Even among the Mexico... more

Usually I don't stay in Marriott-Hotels, but Tripadvisor forced me in Mexico-City to do so - and it was a good decision! The hotel is located in Polanco, the best neighborhood in the city. Surrounded by shops & restaurants and a subway station you feel centrally located (as far this is possible in this metropole!). Service is quick, rooms are... more

Wow... that's all I have to say! From the minute I arrived at the JW, I was taken aback by the sincere friendliness of the staff, the opulence of the lobby, and my God, the room was outstanding! Check in was as smooth as possible. I had lost my credit card en route, but was able to pay cash up... more

Stayed here for a 3 day corporate event, and was most impressed by all aspects of the hotel. The airport pickup worked perfectly and is reasonably priced at 70USD, and de-risks any transport worries and safety concerns one may have in Mexico City. Check-in was smooth and courteous, and both of us travelling received upgrades to the executive floors completele... more

The JW Marriott is an elegant and comfortable hotel. We stayed in a king-bedded room, with gorgeous park and city views, on an executive club floor. The bed was extremely comfortable, with crisp fresh white linens. All rooms have complimentary high speed internet (both WiFi and plug-in.) The services on the club level suited us very well since my husband... more

We visited Mexico City for our first Mexican Wedding. We stayed at the JW Marriott and we loved it! It is a beautiful hotel located in Polanco, a terrific location in Mexico City. Our room was located on the 10th floor and we had a beautiful view of the city park. The hotel was clean and full of flowers. The... more

its a 20 out of ten! we stay here every year since it opened..easy check in, & out; warm , helpful, welcoming staff everywhere; concierge is the best, great security, food good, amazing spa and pool !comfortable beds beyond belief, comfortable good sized rooms with cable tv and air conditioning of course, and 3 phones;cleanliness everywhere, and its in the... more

I stayed at this fine hotel August 9-11 using Marriott points. I can truly say it is the nicest hotel I have ever been to in Mexico. It was very clean and luxurious. The pool and spa area were very nice. The nearby area was safe to walk around. I would say it earns its 5 star reputation. I was... more