First of all, this place has no beach, so if you like the beach, go somewhere else. Second, the check-in at this hotel was the most unfreindly we have ever experienced, and we have been to Cancun many times. Diego, Julian and Miguel all took the attitude of what can we do to not please the customer. Diego was bossy,... more

before going to the beach palace i read the mixed reviews here on tripadvisor, and always wonder why the ratings would be so extreme for this property. however as we arrived we know that we chose the right place. we stayed at the beach palace for 5 nights and enjoyed every single day we were there. the property is clean... more

My wife and I spent 7 nights (5/20/08-05/27/08)as guests of members, at the beach palace and we had best experience ever. The service was so far above anything I have experienced before at any hotel here in the states (including some hotels @$800 night). Check in went smooth and painless, requested oceanview and was given room 508 the view was... more

The Beach Palace is sandwiched in between the Avalon and Me by Melia and fills up a small space completely. It is modern in design with clean lines and art deco decor. We felt closed in while staying here. Beach was disappointing but that was expected. Rooms are nice, large and well appointed. Pool areas are nice and the middle... more

We visited the Beach Palace on 22 April 2008 while staying at the Sun Palace. Nice hotel. Very modern and clean, family oriented, large pool next to the beach. Except there is no beach, the surf was hitting the sea wall when we were there. There was beach to the north and south of the hotel. Talking with the staff,... more

As a first time Palace Resort guest, I was very impressed with the friendliness of the staff. We were greeted each morning by the same waiters and the concierge was very helpful to all of our needs. The entertainment staff was especially friendly and made the pool a fun place to be each day. Water volley ball and Salsa lessons... more

Let me start by thanking my travel agent AGermosen. I planed a family vacation for spring break. My concern was that my children Isabel 10 and Gabriel 14 have a great time. I began my quest by looking at swimming pools… the bigger the better I thought. Upon consulting with AG, he offered the possibility of staying at one palace... more

My wife and I stayed at the Beach Palace for 7 nights in early April. We loved the resort. The resort is small and we do prefer a larger Riviera Maya type resort but this resort was very accommodating. The food was fantastic. We ate at the Italian 4 nights with Antonio as our waiter. He would bring us anything... more

DO NOT STAY HERE Stayed 4/9/08-4/18/08, arrived and had us in rooms on Lagoon side, and two rooms not adjoining but down the hall from each other. Finally got rooms we paid for. Out to the beach, guess what, The Beach Palace has no Beach, nor does it have access to the beach. Both ramps were blocked. We explained that... more