Wonderful place! My husband and I spent one week at Cancun Palace (5/4 - 5/11). We are Palace Members and have always had good service, however the service, rooms, food and staff this year was exceptional. The ride to and from the airport was great. Checking in and out was a breeze. We requested an ocean view room between the... more

Had a wonderful time at Cancun Palace. Beautiful grounds, smooth check in (was given a glass of chilled champagne at the front desk) and lovely modern/updated rooms with a huge jacuzzi tub and comfortable beds. Did NOT do all inclusive, b/c too many restaurants in Cancun to be limited. Always had plenty of towels available for the pool area. The... more

We are actually at the Cancun Palace right now as I type this and can't say enough wonderful things about it! From the moment we arrived to this very minute, we have been treated so great. The staff goes out of their way to come over to you by the pool or at your table just to see if everything... more

My boyfriend and I stayed at the Cancun Palace for 5 days in April. We were celebrating his birthday. Unfortunately we did not have a stellar experience. There was a lot of confusion at check-in. The staff tried to double charge us for our room. No rooms were available and we had to wait several hours before being accomidated. The... more

We stayed at the Cancun Palace from Saturday May 3 through Friday May 9. We requested adjoining rooms since I was traveling with my Sister, Brother in-law and two year old nephew. Since we had a two year old with us we did not elect any of the side trips. Last year I went to the Moon Palace and went... more

We were invited as guests of Palace members and were pleasantly surprised by the service and accomodations as they were superb. The buffet wasn't so great, but the Hibachi & Steakhouse was excellent. We ended up purchasing timeshare at a great price and received a lot of free stuff including airline tickets as an incentive. I totally recommend this place... more

I recently stayed at the Cancun Palace for 5 days. The hotel was really nice and the rooms were great. We loved having the hot tub in the room. We also had a nice balcony and view of the lagoon. The pool bar was a lot of fun. However, the music was very loud and the pool area was very... more

We just came back from an amazing vacation in Cancun. We are a family of 4 with a 9 yr. old boy and a 13 yr. old girl. After a problem with airlines, we arrived in Cancun late. Olympus Tours was our transportation to the resort and they are great! They have a booth at the airport and they are... more

We stayed at the Cancun Palace from 4/11 to 4/19. We were so sad to leave. The weather was perfect the whole time and we enjoyed this hotel so much we will be back. We took advantage of a lot of the all inclusive features. We did go to the presentation but it was not as high pressure as we... more