I just got done reading all the reviews for this hotel and I'm very shocked about how many bad reviews it got. Our stay here was wonderful. The rooms were good, the staff was great, and the food and drinks were even better. We got the all exculsive package and maybe that helps, i dont know. I do know that... more

A few months ago my wife and I took a dream vacation to Cancun our first to Mexico. Upon exiting the airport we were greeted by tourism officials who presented us with an offer to receive a nice meal and receive a free excursion to a Cancun hotspot of our choice if we listened to a 90 minute timeshare presentation.... more

We just came back from Cancun. We booked 1 week all incl. trip. We were on the fourth floor and we had an incredible view on the ocean! First day, the toilet didn't worked well; they fix the problem right away. Room was clean, shower ok. Of course it's not a brand new building but it was clean. Food was... more

My girlfriend and I stayed here from April 12-16, 2008. We did our research on-line prior to selecting a hotel and chose the Krystal primarily because of price and location but were a little apprehensive given some of the negative reviews. After staying here, we think some of the complaints are overblown and were very satisfied with our stay. If... more

I would not recommend this hotel to anyone. This was our honeymoon trip so we booked an ocean view room non-smoking with a king size bed. When we arrived, we were a bit disappointed at the run down look of the outside. We went to check in and they didn't have a king size bed available in non-smoking so they... more

We stayed at the NH Krystal for nine nights with our 15 year old son . The location of the hotel is fantastic, our room on the seventh floor had a beautiful full view of the sea and the pool area was spotlessly clean and one of the warmest we have been in. We ate at the poolside bars which... more

My boyfriend and I just returned from a great trip in Cancun! We spent 4 days at the NH Krystal and also enjoyed some very fun nights on the town! After reading several reviews about this hotel, I was unsure of what to expect at the NH Krystal. What I found was a very nice hotel that exceeded my expectations.... more

FIRST OF ALL, the entire Cancun experience would have been MUCH better if we stayed in one of the resorts in RIVIERA MAYA, NOT in Cancun itself. 1. CANCUN is mainly for rowdy and drunk teenagers who have no interest in history and culture or any kind of exploration except sexual one, who want to do nothing but party at... more

I came here for a work-related trip and got a very discounted rate of about US$90/night, so this was a steal. The hotel itself could use a face-lift and it was a little annoying how there are no instructions or hotel guide in the room to tell you basics like what extension to call for laundry or where the gym... more