My family just returned from Cancun, we had two rooms. Therefore, there were two experiences there: One room was good, just a slight ordor. The other room was aweful the smell was totally unbearable but they would not address the issue. It was like the septic busted and no one did nothing. There was not food packages you could buy... more

We stayed at the Hyatt for one night as an in-between of our hotels between Playa del Carmen and Isla Mujeres. We really like the hotel as it is clean and the decor is tasteful. The pool is not big but it was tastefully designed with a pool area, a water fall, a shallow area for laying in the water... more

This was my first trip to Cancun. This hotel was listed as a four star, I would personally give it a two. I was not impressed from the moment I walked through the lobby to check in. I'm not accustomed to hotel rooms with bare floors, which at times were sliipery from the condensation from the air conditioner. The beds... more

My mother and I stayed here for 7 nights. We were absolutely DELIGHTED!! When we got to the hotel lobby, we could not believe the decor and elegance. The people at the front desk were so friendly and helpful. Our room was MAGNIFICANT!!! We had ocen view and believe you me it was just that. Ordered room service and that... more

I visited Cancun in March. I was trying to avoid Spring Break but we ended up right in the mist of it. I bought my package in Travelocity.com and the Hyatt Regency Hotel was the hotel I liked better compared to the rest. Their actual website was also the other reason I picked the hotel. It gives you a nice... more

I stayed there with two friends of mine on our recent central america and caribean trip for 4 nights in total. I believe that the location is unbeatable as you can see the entire beach all the way down the hotel zone. It is one of the few hotels as well which are walking distance to the night life area,... more

We got a great price on this hotel. The location was great and the staff was good. The hotel did not appear to be overcrowed and the food was OK as well. However our rooms 515 and 516 had a moldy smell and damp, moist. Housekeeping did a great job in keeping the room clean and neat. The grounds were... more

We stayed for 5 nights for a relaxing, slow vacation. The hotel met our every expectation and provided us with exactly what we needed. I was a little hesitant to go with this hotel based upon the reviews, but after staying here I am a little more skeptical of the negative reviews. First of all you get what you pay... more

There are some whiny people on here! This hotel is great, top to bottom. I paid $900 for 6 nights for spring break and couldn't be happier. I had friends that spent twice that at ME by Melia and didn't get the quality of hotel that I did. Granted I have never stayed at this nice of hotel, and consider... more