My husband and I and my 22 year old daughter stayed at the Riu Palace from July 31st through August 7th. It was fantastic. Upon checking in we were offered a tropical fruit drink and the staff was very friendly. Our room was ready it was a Jr. Suite overlooking the pool and beach area. The view was spectacular. We... more

I just came back from Riu Palace Las Americas. Stayed for a week with my wife and two kids(8yrs and 6mths). The four of us had a great time. We have no complains, loved the service, all the staff were very friendly and helpful (the entertainment staff are the best), the food was very good. The room was very comfortable... more

We stayed the week of July 29-Aug. 5 at The Riu Palace. This was our fifth vacation in the Cancun area and thirteenth in Mexico, but our first stay at a Riu resort. The Palace is a very attractive and clean property, with spacious rooms, wide hallways, two pools, a friendly, attentive staff, and excellent food. We spent the entire... more

The good: pool(s) and food is fabulous. Bars and lobby are breathtaking. Another Riu is next door and you can go there but they cannot go to yours. You will likely go there as their beach is MUCH better than the Riu palace las americas. The rooms are slightly above average, and there was NO smell as reported on some... more

Beautiful place, but it had major service issues. To start with, I booked the hotel through the online number and was promised a room on the ground floor and was told that the hotel had a Kids Club. When I arrived, I was told there were no rooms on the first floor and that the Kids club was at the... more

We got back from Riu Palace on July 14, 2008. My husband and I joined his sister and brother-in-law to celebrate our anniversaries, since we both got married in July. They had previously stayed at Riu Palace and told us how nice it was. They were correct. The food was wonderful, the hotel clean, and the staff was extremely accomodating.... more

We just got back from Cancun Friday Aug 1 after staying at the Riu Palace and it was amazing. There were 11 family members in our group. We didn't want to come home we were treated so well. Everything was so clean and the people there were so helpful and very friendly. We have stayed at an all inclusive before... more

We loved the Riu Palace...it was our first time staying there plus our first time in Cancun. No problems checking in, the room was great and clean. Service was outstanding...you never had an empty drink! Food was better than I expected - the buffett was better than any all inclusive buffett I have been to in the Bahamas or Jamaica.... more

Just got back July 31, 2008 This was my 15th AI and my 9th in the Cancun area. My 2nd Riu. This was by far the best AI I have stayed at. As many other reviewers have stated the staff are over the top friendly and accomodating. The food was the best of any other AI. We checked in, went... more