booked a oceanview room and they gave us a room that looked over the pool- but did change when we said that is not what we paid for. Had complimentary alcohol in the rooms but not what we drank, so I ask if we could exchange it for what we do drink and they said no, it would cost more-... more

my family and i just returned from a 4 nights / 5 days stay at the gran caribe in cancun. we where there from may 10th to the 14th. after reading so many reviews i was very worried about my stay at this location. my experience began with a phone call a week prior with my confirmation. i was told... more

The resort is VERY clean and fairly modern. Our original room offering was awful. The view was of another buildings mechanical pipes. We called the front desk and asked for an upgrade to the VIP floor (which I read about here on TripAdvisor). For $50 more per night it was like staying at a completely different hotel! The room was... more

Well, this was our second trip to the Gran Caribe Real, and this trip was better than last year. Everyone at the Hotel were Great, the Service, Food, and Personnel. We did not take any excursions this time, but Danced in the Lobby Bar, every night to the music of Alphonzo, which we really appreciated, since he would play anything... more

My daughters and I recently stayed at the Gran Caribe for eight days. We loved the hotel on sight. We arrived approximately 4:00 PM and went directly to check in. We were to have a Junior Suite with two beds. Mario at check in said there were none available and sent us off with the bell boy to a room... more

Well there are so many great things to say about this hotel, that I don't know where to start. The service at the front desk was great Sofia was so helpful, we just loved her, our room wasn't ready right away but they met us at the desk with a drink and told us to enjoy the day and they... more

We stayed at the Gran Caribe from May 1-May 8, 2008. I think I can say the check in was the worst part of the trip. They definitely need to have more people around when there is a crowd checking in or out. We never had a problem with attitudes and found all of the staff extremely helpful. Some of... more

Well where do I start...... We only stayed her for 4 Nights as part of a Tour but loved it. We had an Oversize Junior Suite Oceanview which was gorgeous as we overlooked the whole of the Gulf of Mexico! Not to our knowlege you can actually use their Sister hotel The Royal Cancun which was fantastic. There is not... more

My husband and I booked our trip through Worryfreevacations and did not have any "worries" through the entire process! We stayed at this hotel from April 4th to April 11th and thoroughly enjoyed our stay here! The weather was PERFECT! We had no issues upon check in, which I was a bit worried about because of the reviews i had... more