The most beautiful hotel, friendly staff and spectacular beach! I think you need to relax and appreciate how unique this hotel is. Things happen in Tulum-time sometimes - but isn't that why we go on holidays - to go somewhere so different to the hussle and bussle of our normal lives? My friend and I travelled to Tulum from Cancun... more

My boyfriend and i stayed at Zulum for a week in January 2008. I had researched and booked in via the internet directly with the property from Australia and had got a bit concerned about some of the reveiws and wasnt quite sure what to expect.... When booking they were quite friendly and helpful via emails and when we got... more

i've been trying to book at zulum for over a month but decided to book elsewhere. i would have to agree with the posters who've labeled this place dishonest. hotel's post their rates on their website and honor those rates unless it's high season or unusually crowded. their august rates offer one thing, ( a lower rate), upon contacted the... more

We reserved and paid for a king beach front room at Zulum months in advance. Since we had used a third party booking service, we followed up with an email 1 month in before our stay and received confirmation from the manager that everything was fine with our reservation. When we arrived, everything was not fine. Instead of being upfront... more

We loved our stay at Zulum. The first day we were disappointed that we didn't have chairs on our balcony and they compomised and gave us two comfortable bean bag chairs. That worked great! I would make sure I got a beach front room again because the view was amazing and the breeze kept the bugs away and kept it... more

My boyfriend and I just came back from a 5 day trip in Mexico (Playa del Carmen and Tulum). We chose to stay at Zulum (for night #3) and we were very disappointed. We paid 165 USD for a "King Suite" with a jungle view thinking that the hotel would be worth the price (the website is amazing!). Our room... more

Thanks to the new management of Felipe, we found the Zulum property, a small 18-room hotel right on the beach, becoming more appealing and friendly every one of the five days we stayed there. Our first night was a disappointment, but a word to Felipe and he made it right. He moved us to a much better room which met... more

After driving accross the Yucatan we stumbled into Talum and after hitting about 10 hotels, some full, some too much, others w/ shared bathrooms, one charged $30 more for Ele. in the room, The travel Gods gave us Zulum . It was at night so we really couldn't see mcuh, but the tiki tourches led our way. The staff was... more

Get an ocean front room! We booked with a large group- half had ocean front the others did not. Those of us in the ocean front rooms loved the place and the others disliked it due to lack of breezes and mosquitos. The place is very laid back- so laid back that it is difficult to get a cup of... more