We arrived at the hotel at 5:30 pm and the lady at the reception(who didn't speak english). Said to us that we had to wait for 1 hour. When we arrived in our room they didn't vacuum the floor. So I went back to the reception to ask for a cleaning lady. after thirty minutes finally a cleaning lady came.... more

It was very dissapointed, not like de pictures that they have on the web. The rooms are awfull, whit a terrible smell, it looks dirty. The attention was very bad. more

We happened to be passing through Peubla during a tour of Mexico and we were there for one night. That was bad enough Restaurant was ok . Room was awful first of all where the dead bolt should have been there was a kleenex. The room was very smelly and filthy . I did write a complaint to the manager... more

Best Western is an international hotel company, but there is few information about its unit in Puebla. The hall decoration remembers 70´s, with so many wood furniture. All the photos in the Internet show the backyard rooms, so do not accept the front rooms (to the main entry): in the spring/summer they receive the sun light all the afternoon. Yes,... more

Nous étions un groupe de 42 personnes et y avons passé une seule nuit (heureusement!). Certaines chambres sentaient l'ammoniac. Pour... more