This hotel is very nice, thats because it is new. I can say that staff is not that friendly if you compare it to american standards. but thats just Mexico. En mexico customer service is more blunt like in europe so I filtered that. The cashier short changed me 100 pesos, I don't know if by misstake or just thievery.... more

I have traveled all around mexico and this was the worst by far. The service was terrible, they could not get my room service order right. when it was time to check out I was charged for new pillow case and towel, because somehow there were some stains on them that could not be removed. The cost for the two... more

As a frequent traveler to HMO, I totally agree with everything the previous reviewer said about this hotel. Other than its location which is awkward right noiw with construction, it is a great hotel. Room was well equipped, Beds were comfortable. more

By far, this is the best hotel in Hermosillo. It is new and is located near the airport, a little bit far from the city but, anyway, every hotel in Hermosillo is far from everywhere! The architecture is pretentious, but nice. Service at arrival is good. They ask you for your ID as you get to the hotel, I think... more