We stayed 4 nights at the Mount Royal and we loved it. Great central location, easy to find and ample free car parking. The staff were friendly and helpful. The room was clean and the beds were very comfortable. A very decent sized room safe. Clean and well equiped bathroom. We breakfasted at Tony Romas and found it to be... more

Wow, where do I start - (1) There are two very different sections to this Hotel - a new/ refurbished section and a downright dirty and decrepit section. All marketing and sales for the hotel pretends to be the former while 90% is the latter. (2) Very rude staff at the front desk. Remember the airline chick from "Meet the... more

If you like stained, worn carpet, thin bed linens, and dingy comforters you'll be right at home here. This place is a rip-off and certainly not a 3+/4 star establishment. We paid over $250.00/night for a room I didn't want to walk barefoot in. Unbelievably overpriced and over-rated! We requested a new room and got one of similar filth. Finally... more

After reading the reviews on here I was dreading our 3 nights in this hotel, but I was pleasantly surprised. There is free parking with direct access to reception from the carpark, and there is plenty of space too. On check in the staff were pleasant, if not overly enthusiastic. We had a great room (superior), it was on the... more

Read reviews after asking travel consolidater to change our Banff hotel for a more central one, & this was run by large well known company. Thought reviewers may just be picky travellers. Well our visit to the area was wonderful ,but the hotel although in a great position was poor,we are far from moaners& have travelled loads so understand some... more

When we arrived the first thing we noticed was the smell in the room and the pee stains corroding the metal leg to the sink. We also had to move the nightstand and discovered that had probably never been cleaned behind, ever! Well we thought, as an upside our room comes with champagne and chocolates! When we checked in they... more

My husband and I stayed at the Mount Royal for one night in June. Thank goodness it was only one night!! When we checked in, we were given our room key with room 453 marked on the tag. We get into the elevator, but the hotel only has 3 floors. Ok, so we get off on floor 3 thinking possibly... more

Stayed at the Mount Royal Hotel for two nights as part of a tour of the Canadian and American Rockies. Overall this is a good hotel - lovely large, clean room - only thing lacking perhaps was a fridge in the room to keep water/drinks cold as it was over 90 degrees outside. We had a street front room on... more

Stayed for three nights at the start of June, on our trip across the Rockies. The hotel was easy to find as it is on the main street, and has ample parking to te rear. It was clear that Banff has undergone some major street renovations, and the main street is now quite attractive. The room was at the front... more