We stayed there while on a medical trip for my daughter. The rooms were dirty, old and were in some need of some updates and TLC! The staff were not helpful. We had asked for some more towels because of a 4 month old and never did get them. However, the Denny's next door was AMAZING! Our waitress was awesome.... more

What I liked: The lobby is nice, the employees are friendly and professional, the pool is outstanding. The bar to hang things in the closet broke as I took my coat off of it-I reported it and it was repaired quickly. What I didn't like: The room wasn't as clean as I would've liked. There was something that looked like... more

Possibly the worst hotel experience we've ever had. First of all, we made the MISTAKE of booking online. Apparently, booking online with this hotel means that no matter how TERRIBLE the service is or how DISGUSTING the rooms are, the rate can not be changed. Secondly, our room was not ready until after 5 pm. Extremely INCONVENIENT. Furthermore, it was... more

The lobby was very nice and the check in staff very friendly. When I got to my non-smoking room, there was a faint smell of smoke. That is also when I found out how thin the walls and hallway door was. Kids running up and down the hallway (it was a long weekend and I checked in on Sunday, therefore... more

Nice lobby and pool area. Gym was ok, not much to it. Room was clean. Close to West Edmonton Mall. more

We stayed here for 7 days as part of our fact finding tour of Edmonton, We found this hotel excellent, The rooms were clean and tidy the staff were helpful and the facilities were great. The hotel was close to the Mall and major roads in and out of Edmonton. After reading the reviews before we left the UK I... more

We only came to Edmonton for the West Edmonton Mall so when looking for accommodation I was looking for something close to it, fairly cheap, but with good reviews. I decided on the Sandman because there were more good reviews than bad ones so I just went ahead and booked it not knowing what it would be like! Well in... more

My mom, sister, and I stayed at the Sandman recently to celebrate my moms 75th birthday. I was concerned after reading several poor reviews but I am happy to say that we found the hotel very comfortable and conveniently located for our activities. We were able to check in early (11 am) and the clerk was very plesant and proffesional.... more

After reading a few of these reviews, I went there anyway. What a mistake ! I had it booked for two days, but left the next day. The hallways were extremly dirty, with messy food trays & bedding. I went to get some ice....and guess what THERE WAS NONE. Not even on any floor ! I I than proceeded to... more