The negative feedback that others have left about this wannabe “5” Star, “4” Diamond Hotel are true: • we were given a room with two double beds when it was clear we were husband and wife with our child; • the beds are 3’ high and practically need a ladder to get on it; • the play pen, not crib,... more

I was there for a conference (I believe on the same weekend as M2F2). I managed to book spa time because I called ahead 1 month in advance and I was notified by the spa that most people book 1 year in advance because they are quite famous for their spa services. Yes, the spa was quite nice where the... more

Although the hotel was nice, I can't say that it was what I would expect from a 5-star establishment. Everything was lovely, but not special. My colleagues had a very hard time booking spa services - this has to be done quite a bit ahead of time it seems. For a conference/meeting or for an event (eg. wedding), I'm sure... more

Spent two nights at White Oaks over the Valentine's Day weekend and I have to say I was disappointed. The hotel is clean and adequate but our room looked like nothing shown on the website. The bed was good but the decor was outdated and, again, nothing like the rooms shown in the ads. We didn't mind the distance to... more

The hotel was nice but not a 5 star hotel. I've seen better the rooms and overall cleanliness of the hotel was good until i saw a creepy crawler in the bathroom on the wall where the toilet is. From that point i was paranoid. We were there for a company party in one of the halls and we hadn't... more

I booked this hotel 3 months ahead of time with great expectation, given that it's a 5-star resort and spa. To my disappointment, I could not book 2 female RMT for a massage with my friend (we are both female so it make sense to have female therapists). I read some reviews saying that I should book well in advance.... more

Just came back from this hotel. We did not use the spa or sports complex, so can't comment on that. The room was outstanding. Jacuzzi bathtub wasn't the standard two person, you could fit three into it! Very relaxing spot. Did not hear the highway, and yes it is close to it. I wondered about the distance from Niagara Falls,... more

White Oaks never dissappoints-always consistently first class!Every possible detail is attended to and anticipated. I was very pleased my favourite room was held for me. I'll be back with a conference in October and February and I look forward to it. more

This is a sub-standard hotel in a terrible location. It is located just off the highway - and next door to a Leon's store - about half an hour by car from the beautiful town of Niagara-on-the-Lake, where there are MANY beautiful hotels. The hotel is large and slightly tacky, with no personality. The rooms are ok, but most look... more