Great value with downtown location and wonderful staff. A perfect place to stay over Canada Day. Very family friendly with exceptionally large suites. We would recommend this property to anyone looking for a downtown hotel. more

Checked into hotel with no problems (we had reserved two rooms for our group). One room was fine but the other room had someone in it. So the staff found us another room but the lock was broken and could only be opened by an actual master key (not a master swipe card). They offered to let us stay there... more

This Christmas my family decided they would travel to Ottawa to celebrate. My brother and his wife brought their two young children up from the states and my parents travelled from out of province. Upon checkin, the kids were greeted with their own checkin package consisting of a coloring page, crayons, and a toy. They were thrilled! This set the... more

We made the hotel home for a week and enjoyed the stay. The staff was very friendly and helpful. The suite was clean, quiet and comfortable. It looked new. We had a one bedroom apartment with a full kitchen on the courtyard side. The bonus was the washer dryer. There was a heat wave for the first few day of... more

We booked this hotel over 1 month in advance--were 3 adults (my mother came with us) and 2 teens. I asked specifically for refurb. room. Rate quoted was $210/nite for 2 Br/2Ba Suite. As we were checking in, walk-ins off the street were given same price! Parking was to be included in the "package" as well as continental breakfast. Check... more

We just stayed here on the evening of Friday, June 6th, with our two young children. We wanted to be within walking distance to the Rideau Centre and the market. We were not disappointed - it is a 2 minute walk to the mall. We stayed in a one bedroom suite - the refurbished ones for $145. Although we had... more

The 2pm check-0ut due to having to take my son to the hospital costs us a surprise $82,50. They did not advise nor gave invoice for it, just found the charge on my credit card although I went to check-out and was told, all clear and had already paid for the 3 day stay. In general, pretty run down place,... more

I will keep this short. Front desk guy was arrogant..very impoilte. Lost our reservation etc. But that isn't what i am complaining about. We had spiders...small spiders that look like ants and that jump ..asked for another room...same deal..spiders ..left this hotel and it's dirty rooms and will NEVER go back again. The manager says he wants to give us... more

I had a wonderful two night stay. I was on the 12th floor of a two bedroom "traditional " suite. The hotel is attached to the Novtel and just a couple of blocks from the Marriott Courtyard. The hotel is one block from the mall (the mall is attached to the Westin Hotel and Conference Center), and is just a... more