The front desk service was great, but we couldn't sleep! Because the cleaning service was extremely noisy early in the morning. I don't recommend it if you want to sleep. Do not park in the underground parking because the concrete structure is crumbling, and my vehicle was cover in tinny rocks the following morning. WARNING: the quote we were given... more

I had never visited Montreal before and because of my horrible experience at the Auberge Universal Hotel, I will NEVER visit CANADA AGAIN !!!! From the outside it looks like a whore-house/motel..... Rooms: -POOR QUAILITY. THE WEBSITE IS MISLEADING!. My room resembled the projects in New York City. -Very dark, and creepy (peopled looked into our room through the windows,... more

I normally only stay at franchise hotels but I was booked in here as part of a group. The lobby and restaurant are very nice, but that is where it stops! We were put in a room on the 5th floor and the minute I walked in it was like a slap in the face. The room is totally unrenovated... more

This is a large hotel with conference rooms but located a bit away from downtown Montreal. The lobby is good, the hotel restaurant is VERY good. The location is ok; it's near the Botanical Gardens and the Biodome and Insectarium but it's a long walk. The hotel offers a shuttle to these places and also one to the subway. The... more

Booked hotel through [-] which I highly recommend as they have some great deals! Upon checking-in the front desk even commented, "Wow, that's a great rate, how did you get that?". Stayed in a King-bed non-smoking regular room #526 to be exact. Room was as described on their website, clean, comfortable though a bit dated but certainly not bad. Front... more

Used this hotel in late 90's when travelling for buisness and catching the odd Montreal Expo's baseball game. (short walk to Olympic park). I Drove in from Quebec City for a hockey tournament with my 9 year old and my wife . Couln't believe the change as I had not been in Montreal lateley because of less travelling for work.... more

Booked directly through the hotel after being impressed with the website. Jennifer who took our resevation was sweet. The room we booked was as extraordinary as discribed by the pictures on the web and moreso in person. New upholstered rooms with soft underpadding, high-end simmons pillowtop mattresses (we peeked), duvet cover white on white with pin stripes with matching pillows... more

Stayed here two nights this month for business. The hotel was recommended by a local business collegue. The outside of the building is tolerable at best. Even the lobby isn't too bad. It has a nice bar area, restaurant etc... But the nightmare begins when you step onto the one and only elevator to get to your room. Checkin is... more

I stayed here one night on a business trip and booked this only due to my client's recommendation as the closest hotel to the early morning meeting I had. And that's the only really positive thing I have to say: it was close to my meeting. The building exterior is a 70's-soviet-block-style concrete bunker. Once you're inside the lobby area... more