I feel I have to say I was at the hotel at the desk when 'watch out her name's cybil' was talking to the rude man with his family, not shouting directions from 'behind the counter' but trying her hardest to say the right thing to someone who was clearly going to make her life difficult whatever she said. I... more

We have just returned from a 4 night stay at the Gleneagles. Prior to arrival we were somewhat apprehensive after reading some of the more negative reviews on the site, however the experience was not nearly as bad as some have made out. The plus points - the hotel staff were all very friendly and helpful. The waiting staff were... more

Having been recently refurbished or so I was told this hotel does not really warrent 3 stars - its decor lends itself more to a 1980's night club with mirrors and spot lights and as I was told its a bit out of the way too right about 3 miles out of town !. The breakfast was ok - save... more

As other reviews have mentioned this hotel has undergone a reinfurbishment though only on the ground level. To be fair the restaurant and lounge area's are lovely, especially if your lucky to have a table in the restaurant overlooking the pool area. Trevor the assistant manager is very friendly and very professional in his approach. We had a room overlooking... more

Well dont really understand some of these reviews!!- we spent four nights at the Gleneagles and loved every minute! Yes the outside has a tiny bit of wear and tear - its over 40 years old lets not forget and i had better things too do be so sad as to photograph a few patchy bits of facsia!!!! Initially we... more

This is just an example of what the service was like in this hotel. "could we have some ham and cheese for breakfast please?" "no, you can't, you have to order it in advance." "You mean to say, there is no cheese in the hotel?" "Yes, we have cheese, But you can't have it!" "..." This left me speechless. The... more

In my career I have seen and stayed in a lot of hotels. I have stayed in far better, but also in far worse properties. I first booked this hotel and read the reviews on this site later. My reaction was: "What have I let myself into?". So not to mention that I was a little apprehensive when I arrived... more

The worst hotel I have had the misfortune to visit in years. We were there to celbrate a family wedding in Torquay. Your spirits sink when you see this hotel. There is cracked glass on most of the balconies, and a very small, tight carpark. Our room was sandwiched between the kitchen and the mens toilets. It smelt and felt... more

Looking at some previous reviews on TripAdvisor I was slightly aprehensive about arriving at Gleneagles. The website looks fantastic and to be honest, a lot of the negative comments are down to personal taste. I booked Gleneagles because I wanted somewhere slightly out of Torquay and I was very impressed. As a Best Western I expected it to be up... more