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The Cumberland Hotel

East Cliffside Dr Bournemouth BH1 3AF England
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Art-deco purpose-built hotel with panoramic sea views from the Isle of Purbeck to the Isle of Wight - Bournemouth.
No Business Center No Fitness Center No Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service No Swimming Pool
Check Rates and Availability: $182 £104 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 107 traveler reviews
  • What to Expect:
    • 3 based on 86 reviews Rooms
    • 3.5 based on 87 reviews Service
    • 3.5 based on 83 reviews Value
    • 3.5 based on 85 reviews Cleanliness
    • 4 based on 4 reviews Pool

Reviews of The Cumberland Hotel

( 1-10 of 111 )
Oct 12, 2008

We booked our night's booking on lastminute.com website and was a bit anxious about whether we would get a refurbished room. When we arrived the receptionist was friendly and directed us to our room. We had the family bedroom, the room was spacious and the balcony was huge with a lovely view! The bedroom was nicely decorated but the bathroom... more

4 of 5 stars
Oxfordshire, England
Oct 10, 2008

This was our second stay at The Cumberland, and it was pretty good. We ate there for the first time, and while this was included in the price, and relatively cheap, it was a little dispappointing. I had Plaice which was over cooked. Initially we had booked an ordinary room, but upgraded to a sea view room, and I'm glad... more

5 of 5 stars
Caerphilly, United Kingdom
Oct 8, 2008

Stayed for a long weekend and thought the hotel looked superb. Public areas very smart in art deco style yet still modern, clean and impressive. Service was excellent and all the staff were very well turned out. Food was of a high standard with plenty of variety. We stayed in one of the refurbished Ocean view balcony rooms which was... more

Management response from
kevinwood, Director

Thanks for your super comments, we have used much research on Art Deco to create a unique Hotel resort enviroment, maintaining the Art Deco splendour with a very Modern and Funky Boutique style. With reference to your room being serviced late, normally all rooms are serviced by 2pm, I can only think the late day was an almost complete departure/arrival...

5 of 5 stars
Portsmouth
Oct 5, 2008

i have just stayed at the cumberland and I was immensely impressed by the quality of professionalism and effeciency displayed by the staff. The whole hotel appeared to be run well and i felt comfortable the moment i entered the hotel. you can see the management are really trying to impove facilities and the attention to detail is impressive. my... more

Management response from
kevinwood, Director

I truly enjoyed reading your review, it was very candid and fair. It was delightful to hear from a guest who has noticed the attention to detail we constantly acheive, The smart uniforms, designer colours and constant improvements we are making. Currently we are just about to open a new ground floor disabled facilty and baby changer, and in November...

4 of 5 stars
Oxfordshire
Sep 21, 2008

I'm really surprised by the negative reviews this hotel has received. The service could not be faulted. The staff were friendly and helpful, and the room was very pleasant. The breakfast buffet was fresh and plentiful. Hot water was a bit slow in arrival but apart from that the stay was a pleasure and the staff did everything they could... more

Management response from
kevinwood, Director

Thank you for you great comments, It is always great to get positive feedback and from somebody who is fair minded. As I have stated on many occassions, because we have lavished so much money on most of the Cumberland, even though we are just a 3 star hotel, there are always ignorant guests who believe they should have everything...

4 of 5 stars
Hampshire
Sep 16, 2008

We booked via Octopustravel to stay at the Cumberland for two nights with our one-year-old daughter. I contacted the hotel beforehand to ask for a slightly larger room to accommodate a travel cot and was pleased to see that on arrival the hotel had made this change for us. Our room was clean and fresh and the bathroom was of... more

Management response from
kevinwood, Director

thank you for your kind words, your comments about the TV are noted, we are planning to change ALL TV's in 2009 to plasma digital TV's, and have actually already changed 20 rooms. I am very pleased you enyoed your stay and hope you return soon Kevin Wood

Sep 15, 2008
1/1 found this review helpful

This hotel is really not worth the money! I read the other reviews on this site, and had a look on the Cumberland's website directly and felt that this would be a great hotel for myself and my parents (I booked a double and a single room) for a weekend in Bournemouth. When we arrived, we checked in with no... more

Management response from
kevinwood, Director

I am surprised that you mention your relative stayed in sandbanks and received a balcony sea view and 4 star service for £20 more!! You were offered the " Same " for 320 more at The Cumberland but chose to " back down " in your own words, extremeley strange really!! Regarding your rooms, they are on our website with...

Sep 6, 2008
1/1 found this review helpful

I tried to make a booking at the Suncliff hotel - who confirmed via email that they didn't have a room for me but had one at the Cumberland. They were to forward my details to the Cumberland. I never heard from them to confirm a booking, tried to cancel the booking through the Suncliff who weren't able to help... more

5 of 5 stars
copenhagen
Sep 5, 2008

What a fantastic hotel, never seen anything like it in Bournemouth, i travel here for business often, its got the lot. The standard room was fine, very clean, staff amazingly friendly, free wi-fi in the bar, great pool and right on the sea front. The best thing for me was the trendy atmosphere, great music, funky decor and lots of... more

Management response from
kevinwood, Director

It is super to hear from a regular Bournemouth traveller, We get all too many people who compare our normal rooms with the lavish 5 star ground floor and not with other " Three Star " hotel bedrooms, it is so refreshing to receive an honest, intelligent and FAIR opinion from a business traveller like yourself, Once again thank you...

Sep 4, 2008

We stayed in this hotel in feb for a few nights as a bed and breakfast - and the breakfast was amazing - they had everything you can possiably think of and about 8 diff juices!! The Bar and reasturant are very stylish and we did enjoy having a nightcap in the bar - the drinks were expensive but very... more

Management response from
kevinwood, Director

Thanks for your kind comments, we have spent much time, money and energy and have a passion for making The Cumberland special, see you soon Kevin Wood

Reviews of The Cumberland Hotel

( 1-10 of 111 )
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The Cumberland Hotel Also Known As

Address: East Cliffside Dr, Bournemouth BH1 3AF, England