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Sheraton Grand Hotel and Spa

Sheraton Grand Hotel and Spa
Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 139 reviews
139 Reviews
5.0 of 5 stars
36
4.0 of 5 stars
42
3.0 of 5 stars
24
2.0 of 5 stars
26
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#60 of 152 hotels in Edinburgh
Description: Contemporary Hotel set in Festival Square, 1 mile from Waverley train station & 7 miles from Edinburgh Airport.
  • Address
    1 Festival Square
    Edinburgh EH3 9SR
    Scotland
Check Rates: $308 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 137 traveler reviews
  • What to Expect:
    • 3.5 based on 100 reviews Rooms
    • 3.5 based on 99 reviews Service
    • 3 based on 97 reviews Value
    • 3.5 based on 100 reviews Cleanliness
    • 4 based on 17 reviews Pool
  • Recommended For:
    • 40% based on 108 reviews Older travelers
    • 30% based on 108 reviews Families with teenagers
    • 30% based on 108 reviews An amazing honeymoon
    • 20% based on 108 reviews Young singles
    • 20% based on 108 reviews Families with young children

Reviews of Sheraton Grand Hotel and Spa

( 1-10 of 139 )
5 of 5 stars
Birmingham - UK
Sep 1, 2008

My husband and I booked a 3 night stay at The Sheraton Grand for our 1st wedding Anniversary. We initially booked a standard room as there were no club rooms available. The hotel were made aware of our occasion and to our pleasant surprise when we checked in we had been upgraded to a Suite room (Tay suite 536) -... more

Aug 20, 2008

From the outside it does not really look nice, but inside it is a very nice hotel. The staff at the check in was very friendly, the Concierge gave us great tips. The room was clean, comfortable and we also had a Castle view. The Bar is also very nice and offers a good selection of drinks and food. You... more

Management response from
SheratonHotel, General Manager

Dear Guest I was delighted to read of your recent stay here with us. Our goal is to make sure that all guests feel as though they belong during their time with us and that each visit is a special one. Thank you for taking the time to provide your positive feedback in this respect. We do hope your enjoyable...

4 of 5 stars
Sydney, Australia
Aug 17, 2008

We stayed for one night on a quick trip to Edinburgh. The hotel entrance is a little hard to find, given the system of streets in central Edinburgh. The hotel itself is modern and large. We valet-parked, which seems to be the only option. Check in was slow. Our room was mostly nice, but unfortunately smelt of sweat from a... more

Aug 13, 2008

Stayed in this hotel as part of a conference and was very impressed from the outset. The location is great, on Lothian road and close to the financial district and also the city centre. The staff were fabulous. Genuinely friendly and helpful. The hotel is lovely and definitely above the average 5 star standard. My room was large and comfortable.... more

Management response from
SheratonHotel, General Manager

Dear Guest Thank you for taking the time to post your review. I am pleased to hear that you left with such warm feelings for the hotel and our associates. It is always a delight to hear of fellow associates delivering excellent service to guests and your words will indeed serve as encouragement and motivation to maintain such excellence. However,...

Aug 4, 2008

Four of us stayed in rooms 424 and 428 on Saturday 2 August. The Hotel was excellent, the rooms being brilliant with the biggest and most comfortable bed i have slept in, that includes previous hotels in Europe and America. I dont understand some of the previous reviews, dont let them put you off! Staff were very friendly with a... more

Jul 28, 2008

I've stayed at the Sheraton a bunch of times, usually for the 6 nations rugby, but most recently to show my girlfriend some of my beloved Scotland. I think the hotel has taken some unnecessary stick in other reviews. The best bits: The bar is so comfortable with a top range of wiskeys. I have nearly fallen asleep there on... more

Management response from
SheratonHotel, General Manager

Dear Guest I was delighted to read your positve comments and your constructive feedback. Comments such as yours only assist us in ensuring that others too can continue to benefit from our personal 5 star service. We do hope your enjoyable visits and happy memories will encourage you to stay with us again when you are next in Edinburgh. Kind...

4 of 5 stars
Los Angeles
Jul 27, 2008

Stayed at the Sheraton in Edinburgh twice on my recent trip to Scotland. We were there for two nights in a club room with a castle view, then we went and toured the countryside and came back to the Sheraton for our last night in the country. On this last night we stayed in a regular (no view) room. In... more

Jul 24, 2008
1/2 found this review helpful

This ideally located hotel would benefit a lot from a refurbishment. Our rooms were dark and dated with old and scratched furniture, had very thin walls and were never ready before 3-4 p.m. The bathrooms were not really that clean, with mold growing on the shower curtain. Breakfast was average. Some of the restaurant staff were unpleasant and rude. I... more

Jul 22, 2008

I’ve got to say that I think the Sheraton is coming in for some unnecessary criticism here and is still a fine hotel. We stayed there for 3 days (17-20 July 2008) and couldn’t fault the attitude of the staff. They were courteous and went out of their way to help, nothing was too much trouble. Maybe the difference is... more

2 of 5 stars
Lytham St Annes
Jul 18, 2008
1/1 found this review helpful

The hotel is o.k. Dont pay extra for a Club Room. (With lavish decor as described on the website) The decor is basic hotel stuff and is well worn. The bathroom is so small and will only hold one pearson. The Club lounge and breakfast is so poor I never used it and ate out. This hotel is worth no... more

Management response from
SheratonHotel, General Manager

Dear Guest I was concerned to read of your experiences during your time here and the negative impression this left with you of our property. We do try and get it right 100% of the time, but clearly, on this occasion, we did not. I can only apologise that we could not have done more for you during your time...

Reviews of Sheraton Grand Hotel and Spa

( 1-10 of 139 )
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