We recently stayed at the Navarra in Bruges. It is a nice hotel but we booked months in advance via Eurostar and upon arrival at the hotel we were allocated a room in the annexe, a separate building next to the road, small poky room , no fire escape other than to jump out of the window. We complained straightaway,... more
Management response from
NavarraBrugge, General Manager
Our hotel counts 94 hotel rooms. We have 6 rooms in our annexe building which is facing the courtyard. All 94 rooms have the same 4-star facilities and comfort such as telephone, minibar, trouser press, airconditioning, television, safe and coffee/tea tray.
As the guests were not satisfied with the room, we tried to offer them an alternative room as soon...