We had paid for 1 weeks stay Self Catering at the Serena Beach Club, 22/7/08. On our arrival in Gozo, we asked for directions and were told 'don't give him your credit cards because he is a crook'. Eventually we found the hotel and filled in the registration form. The owner/manager asked for a credit card. When asked what for,... more

its all to do with getting your bank card or credit card... we have hard evidence from the banks of this. Jo vella thinks by not showing you the receipts and keeping them from you, means that even attempts of a larger value to take from your card are not traceable. Sorry Vella, as a IT professional, every activity of... more

WOT A FRAUD JOE VELLA!!!!!!!!!!!!!!!!!!!!!!!!!!!! this man is a wolf in sheeps clothing. On arriveing at the hotel my mother and her partner where asked for credit card details as a secuirty measure he told joe he did not own a credit card and only and only had his bank debit card he was told that would be ok so... more

Hotel Serena Beach Club - Xlendi (Gozo) The minimum I can say of him is that he is a dishonest. I checked into his hotel, and my card was debited in advance for the whole period of my stay.Then, due to the poor quality of the stuff they offered at dinner, I moved into a different hotel ( the excellent... more

just got back and had two weeks of hell. he robbed us of 1,984 euros(joe vella) chucked us out of our room, then when we told other residents of his antics he threw us out of the hotel where we had to go to malta and find somewhere else to stay for the rest of our time there. i have... more

We spent two weeks in an spacious and well furnitured appartment. The rooms were clean and Maid-service every day absolutly ok. Breakfast is offerd as american buffet and you will miss nothing. There are two pools, one on the roof-top and one in the "underground" for colder days. Our kids enjoyed both. We used often the quiet and large sundeck... more

I booked directly for an opera package and decided to stay one extra night. Thank goodness I paid a little extra and upgraded to the Presidential room. This 4 star resort is struggling to make the grade. The grand reception and very friendly staff are a great start but from then on it is a weird mix of 3 and... more

Where does one start. We thought as a gay couple in a catholic country we were being victimised.....but no fear, everybody gets treated the same. On arrival we too were offered the Presidential Suite...which we declined firmly, and we were shown to a rather dated apartment, which was clean and overlooked the spectacular bay. Contrary to other reviews we found... more

As the title says,please,don't go there. I'm american,and used to making internet reservations,and always get the promised stars ranking and ammenities. The SERENA experience i'll never forget. I can't believe i read all reviews here,and still went on with my reservation . I booked thru CENTRALR ,arrived there after 12 hours traveling to find the rip-off JOE VELLA,who on our... more