Very rude receptionist tried to charge us again for a trip we had already paid for and wouldnt take our word that we had paid and said there was no record of it (very rudely). I gave her our invoice that we paid off and she said 'that means nothing!!' Their unorganised staff hadnt taken the charge off our room.... more

The hotel was well priced and very clean. The staff was very friendly and helped us book excursions for the days ahead. But by far the best thing there was the wonderful restaurant. We ordered a feast for two that gave us a taste of just about everything on the menu. I would stay there again in a heartbeat. more

The start of our australian break was 5 days at Bay Village. We were collected from the airport by a member of the management who told us the hotel wasn't overly busy on that particular day (bank holiday). Arrived at hotel reception having just travelled on a 10hr flight at 8.30am. Told by a very unhelpful receptionist that they were... more

I was pleasantly surprised when I arrived at this hotel. You never know what you are getting when you book from a review and don't have a personal recommendation. I loved it. I felt like I was in the South Pacific. They have an open air lobby which is nice. I don't know if I got upgraded or if that... more

We booked this without knowing what to expect after our son had visited Cairns. We need not have been worried and the hotels , although a few blocks from the esplanade and town centre, is easily reached in a about 10 minutes walk. The receptionists were excellent in everything. Nothing seemed to be a problem. The bar area was good... more

We arrived late in the evening the staff were really friendly and helpfull we had been upgraded to a suite, so had a kitchen. We droped our bags and went straight in the pool after a long day of travelling. The pool isn't overly big but very refeshing in the heat. There is a nice bar and restaurant attached to... more

This was my first hotel on my 3 week tour of Oz. They come and collect you from the airport which is nice. Unfortunately, the flight arrived at 8am and my room was not ready until 2pm which was not a good start! I managed to grab a shower in the cublicle in the ladies loo and store my bags... more

We had booked a hotel room but when we arrived we were upgraded to an apartment. Rooms are not available for check in until 2 pm which can be a little frustrating for long distance travellers. We had a 2 bed apartment which was very spacious & comfortable. It consisted of 2 large bedrooms, a large living/dining area, kitchen, utility... more

Great hotel that offers free airport transfers...we had continental breakfast included with our package and it was fantastic....the dinner is definitely one of a kind as we read this in Fodders guidebook and would definitely recommend it..serves authentic Balinese food and is so delicious. The rooms were clean, comfortable and all staff very friendly. You can also book all tours... more