St Mortiz Hotel Queenstown is simply a pleasure to stay at. My wife and I have stayed at many hotels due to our previous consulting jobs where we would travel a lot. So, we appreciate the subtle differences of a fine hotel when we see one. The St Moritz is one hotel that I am giving a rating of 5/5... more

The stay was fantastic for the first six nights with very friendly and helpful staff. However, the next two nights were considerably different when it came to lack of customer service skills of one particuluar head concierge. Either he is very insecure in himself or takes pure delight in putting others down. Either way he lacks the integrity and professionalism... more

My husband & I stayed at the St Moritz for the weekend, after deciding that the last stay we had taken at the Sofitel in Q'town was pretty awful and thought we would try a sister hotel. We are now sold, what an amazing place, walking into our room was like walking into heaven, everything was so comfortable, spotlessly clean,... more

We decided to book this hotel because of its close proximity to the downtown area. Although it was close, it still requires a hike up the hill in order to get there. The lake view room was comfortable but nothing to say "wow" about. We were expecting some upgrade to a bigger room since we were on our honeymoon and... more

If we hadn't eaten dinner in the hotel then this rating would have been worse - the restaurant is reasonably priced, the food is excellent, and the staff are a delight. The hotel itself however was a disappointment. They were in the middle of a renovation programme at the time and had no leisure facilities on site (although the nearby... more

Stayed two nights at the Mercure Grand Hotel St Moritz in Queenstown on 1st and 2nd May 2008. Very disappointed considering the amount we paid for a lakeview twin room. Value for money was certainly not there - staff were helpful but the room was not inviting or up to the standard we expected. Room was verging on small, beds... more

The first impression as you drive up is one of it being a bit special. That lasts 10 seconds until you walk in the front door and realise there are 8 steps down to the lobby, and no ramp, and no-one to help with the bags. From that bad start it got worse, as there were 3 steps up inside... more

We prepaid for this hotel and were not told at the time that we did that that the health club and jacuzzi/spa were under construction. We only found that out when we got there and was told that they would pay for us to take a cab to another hotel so we could use their jacuzzi and then take a... more

Being a New Zealand resident maybe I'm being a bit hard on the Mercure Grand Hotel St Moritz when compared to how overseas guest might view this property but I have to say there were areas where I was disappointed. Namely the check in, which was slow then the room amenities (lack of) and comfort of the bed (very soft),... more