We stayed in this hotel at the height of season, in the last week of July and the first week in August. To be honest, we were dreading it, after reading the reviews posted here after we had already booked. We arrived at the same time as several other family groups, and we were all allocated rooms on the same... more

We booked an 8 day stay and only stayed for four and retuned home as it was the worst hotel i have ever stayed in it was so noisy with young Spanish and German all under 20 years of age and the noise went on from around 7pm until usually about 7am in the morning no sleep what so ever... more

I didn't expect a 5 star hotel because it was cheaper than a lot of hotels, but I did expect sleep at some point of my holiday, as it was the best sleep I got was on the beach. This has to be the noisiest hotel I have ever stayed in, parties in rooms until midnight, a very noisy restaurant... more

Well what can i say but VILE! where shall i start..... The reception is nicely done and quite spacious with seating area where u are able to smoke along with one pc for internet acess. Inside the room there are NO safety deposit boxes, these are located at the side of the reception desk. On entering your room, you will... more

HOTEL = Firstly there are 2 seperate hotels; Palma Mazas and Emperador which is down the road. We found this out when being dumped up the Palma Mazas hotel and having to walk down to Emperador at 12 o'clock in the morning ... We were at the Emperador. It was basic, lacking is space, e.g. knees touching the sick when... more

Although the rooms are clean at the Emperador, they are very basic. No air conditioning which is not good in 100 degree heat. You can hire a fan from reception for 10 euro a week but it was still very stuffy. The toilets are tiny, literally no room to move. The breakfast was basic but edible. The emperador is based... more

Myself and my 10 year old grandaughter have just arrived back from our holiday. We were originally booked in at their sister hotel the Palma Mazzas - but for some reason everyone that arrives who is booked in for the Palma Mazzas gets sent to stay at the Emparador. On the down side, breakfast is very basic and bland but... more

When booking cheap late deal holidays you must adjust your expectations accordingly. We had a lovely time at this hotel and the pros definately outwaid the cons. Arenal and Playa de Palma is 99% german teenagers however they seem to spend most of their time at the other end of the resort. There are two british bars the sportsmen and... more

its a very very old building. rooms have just bed and bathroom. no air condiition, no tv, nothing. if you are staying half board dinner is served in palma mazas hotel which is two blocks away. the rooms have balcony but you dont want to sit on balcony because the building so old you fell like the balcony will fall... more