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The kids eating dinner at the suites little table.

By reportgirl

W. Sacramento

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Top-Rated Nearby Restaurants

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Buca di Beppo	0.2 mi 0.3 km
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Top-Rated Nearby Things to Do

Distance in: mi km

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Downtown Disney	0.8 mi 1.3 km
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating:

Based on 54 traveler reviews

What to Expect:
- Rooms
- Service
- Value
- Cleanliness
- Pool

Next 10 »

Reviews of Comfort Inn Maingate

( 1-10 of 54 )

“Great stay”

vegasmomof4

Las Vegas

Apr 17, 2008

I read so much about this hotel before our trip. The management even went on Miceage to post for suggestions on making the hotel better. I was pleasantly surprised at the size of our room. It was clean and very comfortable. The free breakfast was good, but I would eco what the previous reviewer wrote with adding some healthy choices... more

Management response from
Jefferson Kim, General Manager

Thank you for your review. I appreciate your feedback as you give me extra eyes on the property. I'm very disappointed in my staff that they didn't keep better upkeep with the property and with the rooms. After reading your review, I talked to my head housekeeper to make sure we keep the grounds picked up! For room standards and...

“Sounds Great......But Dissapointing!!”

Bidred250

Masonville, Colorado

Apr 14, 2008

For a "Newly renovated" hotel......it still needs a lot of work!!! For starters when we arrived at 4pm we were told we had to drive around to the other side of the building to find our room #152, then we walked in .......within the first 20 min. we found that the beds were soft and caved into the middle,sheets didnt... more

Management response from
Jefferson Kim, General Manager

NEWLY RENOVATED Our hotel just installed new furniture in March 2008. The beds were newly installed Spring 2007 along with the carpets. ROOM LOCATION I'm not sure how busy it was that night, but we take special requests as to where you want the room at the time of check in. Our hotel is an exterior property, so the entrance...

“Great Family Stay”

NM_Travel_Mom

Albuquerque Metro Area, New Mexico

Apr 2, 2008

My family of five stayed in one of the kid suites with 2 bathrooms over Spring Break. The room was nice and clean, and the service was great. When we needed a TV remote fixed, I stopped by the front desk on my way to breakfast and asked for them to fix it, and I also asked for additional washcloths... more

“still remember the waffles”

trippySanDiego

San Diego

Mar 1, 2008

Our party was 4 adults and 2 kids, all were very comfortable. I have stayed other places since, but I still remember this trip fondly, especially the bake-your-own waffles. Any chace you can email me the batter recipie? more

Management response from
Jefferson Kim, General Manager

You can find the website of the people who provide the waffle batter by Googling the phrase "heartland food products" I'm not sure if they sell to individual consumers or if they'll disclose their secret recipe ;-)

“Adjust the sprinklers timers for uninterrupted sleep!!!!”

oxoxox

Calif. Girl

Mar 1, 2008

We just stayed here Feb 11th thru Feb 14th. Room was nice and clean, and ready for us when we checked in at 1:00. The only issue we had was the sprinklers/irrigation going off in the middle of the night! Very loud water gushing sounds waking us up each night. We were in room 248, back of inn property facing... more

Management response from
Jefferson Kim, General Manager

The sprinklers for the property are currently scheduled to begin at 4:00 AM and last for approximately 15 minutes. Some of the sprinklers are spraying into the walkways, so I'll be adjusting those before setting the time of the sprinkler start to late evening as to not disturb anyone's sleep. I figure it will generally be more appreciated that guests...

“The Extra Mile”

Grandparents5

Salt Lake City, Utah

Feb 29, 2008

The General Manager went the extra mile in making our stay VERY memorable. We visited with 3 out or our 4 adult children and thier children for a Disneyland vacation. The one family was not able to attend due to an upcoming birth of a new grandchild. Jefferson Kim and that family worked together, long distance, to arrange for a... more

Management response from
Jefferson Kim, General Manager

I have talked with the guest regarding the issue with better Anaheim Resort Transit (ART) communication from the front desk. The front desk personnel has been reminded to better communicate the schedule for ART by forwarding the guests the schedule located on a pedestal at our front desk. ART picks up every 20 minutes, but they have a lunch break...

“Great service, Great Price”

Spencedawg

Salt Lake City, UT

Feb 28, 2008

I got a deal on Getawaytoday.com to go to this hotel. I was a bit worried as it wasn't like RIGHT on the maingate to disneyland as I thought the name implied, but it's extremely close. You could walk there from here easily, I'd say a mile or so but my wife and I preferred to use the shuttle system.... more

Management response from
Jefferson Kim, General Manager

We are a little over a mile from our hotel to the security check point to the hotel. I apologize if the name of the hotel feels misleading. I noticed this as well when I became the General Manager in September 2007. Due to the nightmare it would take to do a name change in all the sources that list...

“New Year's Eve”

blueeyesTempe

Tempe

Jan 4, 2008

We just returned from a five night stay at the Comfort Inn Maingate. I booked the hotel because I was able to get a suite with an extra bathroom and the bunkbeds. I really didn't have too many problems with the room other than it did smell a little wierd. And, the bathrooms could be updated. However, overall I wasn't... more

Management response from
Jefferson Kim, General Manager

The employee who claimed to be the manager was not a manager. My employee handled the situation very poorly and will not be working at the hotel by the end of this month. I have since contacted the guest and offered a free night's stay in the future in our two bathroom Kid's suite as compensation.

“Good value”

wadelle2

Dec 23, 2007

2/2 found this review helpful

We just returned from a five-day trip to Disneyland and spent four nights at Comfort Inn Maingate. Exterior: Very attractive for a motel with lots of greenery, flowers, pleasant colors, and decorative DL banners. Lobby: Small but nicely decorated and furnished. Coffee and cocoa available all day. Chocolates were available during check-out which was nice. Check-in: Quick and efficient. We... more

Management response from
Jefferson Kim, General Manager

This is a very fair and accurate review. Thank you for spending the time to give me a better perspective of my property as I'm fairly new to it as well. DL TICKETS: This was my bad judgment on not having those tickets in stock for them and should not be happening in the future. I price the Disneyland tickets...

“Moldy bathroom, otherwise ok”

brina_c

Oakland, California

Dec 12, 2007

For the price, this was an OK choice, but the mold smell was overpowering. We stayed in room 131, a kids suite. We had extended our stay by one additional day, which they were able to accomodate. The only problem was that the room we were assigned was the last available room to take for the days we were there.... more

Management response from
Jefferson Kim, General Manager

Thanks for submitting your review and giving me an inside look to my property. I'm often not able to find all problems due to my limited time and I appreciate the feedback. WATER ISSUES: We installed two new water heaters and a new circulation pump for the building that houses room 131 last Friday. I'll be staying in room 131...

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