i have mix reviews about my stay, first of all when i checked in my husband and i walked over to go check out the room first before we bring in our things so right by the eleavator i took a huge fall to the ground it was bad i did my best to hold the pain in. my arm... more

We stayed at this hotel for only one night to celebrate our annual "mommy daughter day," but were very disappointed in the cleanliness of the hotel. The first room we were given had a broken light in the bathroom ceiling where there was dirt coming down from the ceiling into the bathroom. The second room had a line of goldfish... more

Quality of room and quality of service below expectations for a Sheraton. The rooms are looking old and the a/c could not seem to cool off the room. You would be better off finding a Hyatt or Hilton in the area. Or for a matter of fact, any other chain would be better. The guy at the front desk was... more

We spent one night in this hotel. We booked through hotwire and I was a bit concerned when I read the reviews. We had a great stay though and I would recommend this hotel to anyone. We arrived about noon and they let us check in early. The man at the desk was very friendly. Gave us a King room... more

This is a nice hotel. However, I thought it was a bit expensive considering Arlington Heights is not a prime location ($110 per night). Most that come to this hotel, especially in the cold months, do so for the indoor water park which was the reason I came. One thing I did notice, that if you are there for the... more

Stayed one night at this hotel. As far as the room goes, it had a comfortable Sheraton bed and nice desk but other items needed improvement. Poor picture quality on many television channels. Peeling wallpaper, cracking paint and chipped tiles in room and bathroom. Noisy air conditioner - turned it off and opened the window instead. Wi Fi wasn't working... more

I stayed there for business without the family and had a good time. Stayed on preferred guest floor and had internet in room and a big desk to work from. Had a problem with a/c making noise at night and no one came. The next am I told manager and was treated to 20.00 worth of stuff in the Starbucks... more

We stayted at this hotel for one night over Spring Break. We had such a bad experience, we checked out a day early. We booked this hotel specifically for the water park. Per the hotel website you MUST be a hotel guest to go to the waterpark. THIS IS NO LONGER THE CASE!!!! You do not have to be a... more

We arrived at the hotel at the check-in time we were told by the staff at the time of booking. After arriving, we were informed that the check-in time was changed to an hour and a half later. So my family and my friend's family, which includes small children, had to wait in the lobby with all our luggage for... more