My daughter and I recently spent 5 nights at this hotel. I was very concerned, having read the bad reviews, but I needn't have worried. The staff were, without exception, very pleasant, polite and helpful. Breakfasts are excellent - lots of choice, with masses of fresh fruit. Yes, the outdoor pool is small but when we were there it wasn't... more

We went to Marrakech for a short 4 day break as we wanted something different. The reviews on this webiste were terrible for most of the Hotels in the area, so after carefull research, we picked the Hivernage spa. The hotel has a lovely reception area which isdecorated in moden purples and browns. We had a nice welcome with some... more

We booked our 4 days stay in hivernage hotel and when i read all the negative comments about the hotel and its staff i was quite upset with myself, that i should have checked this before but decided to go a head with the booking as their wasnt much i could do. To my surprise, the hotel was great. The... more

Overall it was an ok place to stay although there may be similar places for better value. On arrival, the reception staff were efficient there were no problems checking in. However, don't expect them to go out of their way to help you or give you service with a smile though! The concierge on the otherhand was very helpful. The... more

Great website, unfortunately the reality when you get there leaves you feeling like you've been duped. The Bad: A good 3 star, certainly not a 5 star hotel. Way over priced. The Concierge / Front Desk were rude, arrogant and not accommodating. They lacked desire to assist you in getting around Marrakech. The pool only receives sun from 11.45 to... more

A good "middle of the road" hotel with more disadvantages, than advantages but I do question the 5 star grading The rooms are comfortable and the servicing of them very good. We stayed on a "bed & breakfast" basis but you will obviously not find any bacon for breakfast, nor a toasting machine. The restaurant is open to non residents... more

I found my stay at this hotel thoroughly enjoyable. The hotel is an excellent base for visiting the sights of Marrakech. The rooms are comfortable and maintain a high standard of cleanliness. I found members of staff helpful and obliging at all times. The hotel has good facilitys and a first rate restaurant more

What a lovely hotel. I've seen quite a few good hotels through my work and this one stands out. The whole experience of arriving at the hotel is welcoming - the colour, the atmosphere, the smell. You know how some hotels can have a musty, old smell about them, well this is fresh and relaxing and hits the spot. Staff... more

The website looks great and it's not "really" as bad as some other reviews would suggest but...If you're on a low floor on the side facing the Koutoubia mosque and in rooms 4 through 8, you'll be right next to/ above where the kitchen staff hang out on their breaks and where the valet parking guys wait between cars- so... more