My wife and I stayed at the Sheraton Orchid at the end of our honeymoon and were really disappointed with the accommodation and some of the service. It was possibly unfortunate that we came straight to the Sheraton after staying at a secluded, small 4* hotel on Koh Samui that was more like a 5* hotel with attentive and individual... more

Ok, so my wife and I splurged and used points to upgrade to an executive level floor - giving us access to the lounge and free breakfast buffets. It was definitely worth it. I've stayed in Sheraton's all over, and the service in this hotel just blew me away. The staff at the front desk is patient, polite, and helpful.... more

Recently held a business meeting in this hotel with over 300 delegates across 2 days with both in-house guests and day-only delegates. The staff were always very helpful and service was impeccable from the planning stage until the end of the meeting. Meeting rooms were very good but seating at the back of the combined ballrooms meant the screens were... more

We have now stayed at this hotel 3 times and would definitely stay again. The River location is a great escape from the city and the free boat to the SkyTrain is a lovely way to start and end a busy day. The staff are so helpful and friendly - the concierge even got us a taxi driver who knew... more

This hotel bent over backwards for us. We were a little surprised about one thing that you should know about. We used our Starwood points which this is only 7000, but would easily be 16,000 in the states, the equivalent of a W or a Westin, even nicer than a Sheraton. I will not be surprised if it doesn't happen... more

We started our honeymoon experience with this hotel, chosen mainly on the recommendation of our travel agent. The reasonably close access to town and the nice river location was a bonus. Our room was on the 18th floor just under the 5 floors that were undergoing renovation, but with a 20 year old hotel there will be some at some... more

Stayed at the Sheraton en route to Koh Samui and again on the way back in May and June 2008. Great location. Despite all the talk of bad traffic into town from the airport the journey(which we did 4 times) never took more than 30 minutes. Once there you have the choice of boats (15 mins to the Grand Palace... more

We stayed at ROS at the end of May for 3 days. I am an SPG member. Checked in was very nice, the rooms were not available but the staff ushered us to the bar with complimentary drinks. The concierge was really helpful. We tried the complimentary boat to Thaksin Bridge connection to BTS Train. Very nice (with the fireworks... more

Chose this hotel for riverside view and were not disappointed. Well presented as you would expect from a Sheraton hotel. Service was very efficient altho not particularly personal..... Breakfast selection was one of the best ive seen Taxi rank outside is a bit of pain im afraid...they are very fussy about what fare they will take...and in fact they refused... more