It was a nice location. Located near to the Hang Gai Street or silk/clothes street, it is very convenient for us three young women. The staffs were very friendly, nice and helpful and the room (triple sharing) that we stayed in was way cleaner than expected and spacious. They were also willing to keep our bags while we went on... more

we stayed 3 nights at Hanoi Plaza hotel: we had booked the family room (2 adults and 2 kids). When we got there the air conditioning unit was broken so the staff moved us to another room for the first night. We then moved to a larger room the other 2 nights. Overall the rooms were somewhat older but spacious... more

I recently stayed at Hanoi Plaza, and I have to say I'm baffled by some of the tripadvisor reviews that have bad things to say about the place. I've stayed at a lot of hotels in Vietnam (several of them in Hanoi), and Hanoi Plaza stands out for me as one of the best. - The rooms are clean and... more

The hotel which i've chosen is the Hanoi plaza hotel. In the original package by Airasia, we are assigned the standard room. however, I emailed the owner (tony/jack) to upgrade my room to deluxe with an additional charge of USD10/day. Before going, I've read many complaints from tourist regarding the room swaps that is common practice there. Hence, I can... more

This is a funny hotel. The first impression was already wrong. We were asked for US$5 more for extra bed although in our booking US$5 was quoted for extra guest/bed. However they did let we check in early FOC. When we entered the room, the floor was dirty, the wall clock wasn't working, one ceiling light was spoilt, the drawer... more

On my first trip to Hanoi last month, I was lucky enough to have randomly booked to stay at the Hanoi Plaza Hotel. The young extended family who manage and staff this boutique hotel in the centre of the Old Quarter were wonderful hosts and went out of their way to make my stay memorable and most enjoyable. Nothing was... more

The rooms were dirty, the sheets had stains and dirt on them and it was very noisy. We were promised a safety deposit box and internet. We had no safety deposit box and the internet was not working. There was also no hot water. We felt very insecure at this hotel. more

We stayed at the Hanoi Plaza Hotel for three nights in October 2007. It was good value, was clean, modern and the staff were extremely helpful. We paid US$45 for three adults (our daugher is 12) for a room at the front of the hotel on the third floor. Traffic noise could be heard but was not loud enough to... more

Stayed at Hanoi Plaza hotel Hanoi earlier this year and just loved it.Staff were excellent and went out of their way at ALL times to help..Took us to railway,airport etc..Two extra staff even rode their own motorbikes to the Railway Station to farewell us...One even returning to the hotel to fetch a forgotten article for one of our friends.. Whilst... more