We had booked through "Rates to Go" a deluxe room with balcony and payed for one night fee deposit. upon arrival, late at night, we were given a standard smelly room. When we protested we were offerred a somewhat better room at no extra charge. When we checked out, a surcharge was added to our bill for the upgrade, and... more

Stayed in Hanoi Capital Hotel for 3 nights. Its a lovely nice hotel set in the quieter streets of the Old Quarter. It is fairly larger than most of the boutique hotels around the area. Tony Hoang was really very accomodating in booking our stay. He personally arranged for our pick up from and to the airport, down to arranging... more

Stayed here because other preferred places were booked out. I booked a VIP room but when I arrived was told it was not available (not the best start). Stayed in a double room and could hear everything happening outside including a barking dog (all night!). Room was clean enough. The next night we stayed in the VIP room with 'jacuzzi'... more

We stayed in this hotel from 15th to 18th March, 2008. The rooms were small and the plug points were at very awkward places. Prices of their tours were quite pricey too. However, their staff were very enthusiastic, helpful and friendly and the rooms were clean. The hotel staff were also amazingly honest. I had accidentally left my money pouch... more

This hotel is about 50% there, and at the price I paid, I don't have any real qualms. But it could be so much better! At the check-in, we got off to a bad start. I was asked, "did you want a deluxe room or a standard room?" I replied, "I have already requested the standard room, and this is... more

After reading several accounts on TripAdvisor of hotels in Hanoi that don't honour bookings, or aren't as advertised I was a bit concerned when we arrived but our experience at the Hanoi Capital was great. The staff are mostly young and very enthusiastic without being too pushy. The room they showed us to was lovely but not a twin as... more

We stay here @ Chinese New Year. Most of the restaurant closed so we had our re-union dinner here with the staff and guest from France, Malaysia,Norway and Singapore. Staff are friendly and helpful especially Ms Thao and Micheal will help to arrange trips what ever way they can. Rooms are clean and ambience are warm. A great place to... more

I stayed at Hanoi Capital Hotel from Jan. 2-4 and again from Jan. 9-11, 2008. I had a wonderful experience -- the rooms were clean and comfortable and relatively quiet. And best of all, the staff working in the hotel were polite, friendly, and very helpful. The manager, Tony, was especially nice -- he went out of his way to... more

After an horrific experience at Stars Hotel we stumbled upon this marvellous hotel. Extremely helpful manager, quiet room, clean new room ...all that we hoped for. It has a lift for oldies such as ourselves and the rear room was so quiet it was most restful. As it is in a sidestreet I think all the rooms are quiet. Tony... more