I just spent 3 weeks trapped at this hotel for work and do not recommend it for more than a weekend. The longer I stayed the more obvious it became that they have no understanding of what customer service is. The lobby bar routinely added drinks to the bill, which took forever to rectify. Room service messed up the order... more

We stayed at this resort based on the knowledge that it was a Sofitel. On arrival, we discovered that Sofitel ceased to manage the hotel some three months previously. The hotel was full of children as it was the Vietnamese school holidays, and the hotel is obviously not used to being busy. The food was 2 star at best, the... more

Agree with the other review it does feel earily like jurassic park! This hotel has the best beach in Nha Trang and you should stay here for the use of it. The speedboat is pretty cool and is really frequent and runs throughout the night. The pool is massive, the rooms are really clean and the breakfast buffet is good.... more

I am just finishing a week at the Vinpearl resort and spa. It has numerous positive and negative aspects and could either be the perfect vacation spot or isolating. While the hotel gets high points for the pool/seaside areas, gorgeous landscapes etc., it loses some because of its seclusion, service and lacking English of the employees. The positive points: 1)... more

Room; amazing, Beach; amazing, Pool; amazing....but what a bizarre island. We arrived in Nha Trang tired and hungry after 7 hours on the Reunification express from Ho Chi Minh. We were therefore confused and somewhat disappointed as our taxi drove us past the hotels and restaurants of the town centre onto a speedboat/cable car station where we found that these... more

We had a wonderful stay at Vinpearl for four nights. Although the room was rather small it was spotless and we could not fault the cleanliness of the hotel in any way. The pool is magnificent, the largest pool I have ever seen, and there was never a problem getting a sun lounge around the pool. The beach was also... more

We recently ran a skydiving event in Nha Trang. http://www.skydivevietnam.com Initially the hotel was providing some sponsorship for the event, which was the reason we decided to take our group there. However even though we branded the entire event with their logo, had an agreement with the owner, and provided Tandems and other services to them, the hotel management backed... more

This is a nice place to stay but you could be anywhere in the world! - not the "real" Vietnam.The resort is modern and the facillities good. There is a large theme park on the island but we did not go there. Our room was nice but not large. Buffet breakfast was good. We dined in the Italian restaurant on... more

Dear Sir/Madam, We recently have the opportunity to stay at your hotel on 15/01/2008 for three (3) nights with our family. We are really impressed with the service provided when we arrived & when we checked in and while we were there. However one comment I like to make about the Emergency procedure; my wife had an accident at the... more