stayed at 5 serena hotels during our recent tour of kenya and this one seemed to be the closest to a 5 star. the hotel was an oasis after a long flight and the traffic jam from the airport. on arrival a complimentary glass of wine was offered and i thought this was a very nice touch. the food was... more

Stayed at the Nairobi Serena for 1 night in August 2007 before transferring to our Rhino Safari with Kuoni. I found this hotel to be of an excellent standard, the room was very clean and comfortable, the staff were very friendly and welcoming, the food at the main restaurant was very nice indeed as was the buffet breakfast the next... more

Again I find it very interesting that this hotel is a Leading Hotel of the World. Perhaps they have dropped their standards. My 2 nights at the Nairobi Serena was average. For a hotel that you need to spend a small amount of time at - this is the place. As we were transitting to and from our Safari and... more

Me my wife and son stayed at this hotel for 14 days in November,this hotel is amongst one of the best hotels we have stayed in. Whilst it is a small hotel the food was of a very high standard,the hotel was very clean,the staff always made us feel very welcome,we would recommend this hotel to every one more

I had a very pleasant stay at the Serena Nairobi. My room was ready early am as I arrived very early. Nice dinner buffet . Staff was accomodating and as a single woman was very attentive to my safety. They were courteous and helpful. I also had a day room on my return home and it was clean and ready... more

I had to make a quick trip to Nairobi and was unable to secure a reservation in any other hotel in Nairobi. Having had a negative experience at the Serena in June this year, I was very hesitant, but had no choice and decide to give it a try all the same. Nothing has changed in my opinion. The staff... more

I have stayed at this hotel for over 100 days, spread over about 1.5 years, all on business. It is clearly seen as one of the 'places to stay' and is now dominated by large tourist groups. It probably works for them as it looks good, has some music in the bar, and a decent buffet. However, once you go... more

Myself and my Husband Stayed at the Serena hotel for three nights on route to Mombasa, we found the reception very polite and ready to please, we arrived early after an overnight flight from Heathrow Apologies as the room was not ready and assurence that as soon as someone checked out they would clean the room, we were then given... more

Stayed here 1 night and paid £98 for a double bed & breakfast. The public areas look good and the resaurant is good. Breakfast was excellent and reception were very helpful but the pool water was slightly misty and the bedroom bathroom needed a good scrub. It's the type of place that's ok to stay for one night. Would I... more