Our trekking group stayed at the Jacaranda for 3 nights during the middle of January -- a safe period after the political riots at the beginning of the month. As you can imagine, the typical high-season crowds were not there. The staff was courteous and friendly, the rooms were clean with strong showers, the pool area and food were quite... more

Disco music all night and construction work all day. Had one meal which took ages to arrive and spent most of the night in the smallest room! Not to be recommended. more

Stayed at this hotel for one night before setting out on our safari. After having just landed from a night flight with no sleep on board we were hoping for a bed but who checks out at 6 in the morning? Still there was plenty of tea and coffee and the Rhino Safaris rep took the time to do their... more

I stayed at the Jacaranda in May of this year with out tour group Saga on our first night .Its a lovely hotel and the staff couldn,t do more for you. the rooms and food were excellent, One of our group was taken ill the last few days of out tour and after being in hospital was taken back to... more

The Jacaranda is a comfortable hotel, with excellent service and a very pleasant restaurant, but it is plagued by a disco across the road which continues - very loudly - until 4am at night. The hotel is across the road from the Sarin Centre shopping mall, which is very convenient. There is a free shuttle bus to & from Nairobi,... more

In general terms the hotel rooms and restaurant are ok and the day receptionists were fairly efficient and friendly. However, there is an open air bar right in front of the building (owned by the same hotel) which plays live music, very loudly, until around 4.00 am, not great if you are a light sleeper and have an early start... more

Staid in this hotel over the yrs but this time round was not a plesant stay.The receptionist were rude,n acted like they dint want to be botherd.Came late after going out few times n found all receptionists sleeping n coverd up n had to knock to be opened for. The service at the res was horrible,1st night oderd for meal... more

We stayed here for one night before embarking on our safari. The reception area is very nicely done with a high ceiling and comfy chairs. Our room was clean and comfortable - my only criticism would be that the vents above the door and in the bathroom let in insects and noise. We were left two bottles of water in... more

We are a military family traveling a lot, we weren't impressed at all, with the location of the hotel, rooms and personnel conduct. We are fairly young, (27/29) I do suggest young people to go somewhere else; in the hotel there was a lot of family with kids and there wasn't too much to do a night. We had to... more