We stayed three nights in all in this hotel. The room was lovely, with fruit and chilled water to welcome us. The staff were friendly and helpful. Checking in was very swift as they realised we were tired after a long journey and they were sympathetic and helpful to our loss of luggage in transit (airline problems!) The location was... more

I guess if you are not part of a group you get the worst service. The hotel is well located, if somewhat seedy at night,clean, bed was very comfortable,breakfast is decent,however, it took us 2 hours to check in.They claimed to have a problem with our reservation,even though I contacted Kati who sent a shuttle to the airport to pick... more

We stayed on 3 occasions during our tour. 2x 2nights and one last night. It is well located for the airport and our small tour group were looked after by Metropolitan Touring who were very slick and well organised so we had no wait at the front desk. Our first room on the 4th floor was teriffic - stereo, TV,... more

It was top notch in terms of cleanliness, amenities, attention, food (the breakfast buffet was great!), etc., but lacked any charm of the old city places (it felt like a typical 4-4.5 star hotel that you’ll find in any big city). more

We stayed here either side of a trip to Galapagos. The hotel itself is good, the rooms very comfortable and spacious (we were upgraded to a suite on one of our stays) with lovely balconies and good views of Quito. Breakfast is great, very tasty and good choice. However, the reception staff are terrible. We had to wait 30 mins... more

We stayed at the Grand Mercure twice as part of a small tour group. The hotel itself is reasonably well located and the lobby is in good condition. The hotel restaurant is very good. The buffet breakfast which comes with the room is excellent and dinners were very good. On the first stay we were given a rather shabby and... more

I made a reservation for a weekend using the hotel web page and when I arrived to the reception they were unable to find my reservation and I had to wait for 40 minutes to get this solved, but at least they give me a drink to minimise the time. As the hotel was full that weekend and there were... more

We stayed on three separate occasions at this hotel during our trip and enjoyed it each time. Rooms differed each time, and none were particularly noisy. Staff very helpful, restaurant good,breakfasts fine and location handy for old city and airport. more

The hotel is very nice in a central location. The staff is helpful, breakfast was O.K. and the on site Casino was fun. However, the street noise is troublesome. We were on the 3rd. floor for 2 nights and then on the 7th. floor for 4 nights and the noise was the same on both floors. Car horns, car alarms,... more