The hotel is generally fine, staff pleasant and rooms fine except for dirty stained carpeting which needed replacing. Although hotel is across the street from the beach it is so close, that it is not an issue. My problem is not with the hotel but with the area in General. It was billed as Hawaii and it is not even... more

We just came back after a week in Sanya. We had a wonderful stay at Universal, well kept and spacious rooms, all standard 5* facilities and close to the beautiful beach. We wonder if the previous traveller stayed at the same hotel as ours? I have stayed in many 5* hotel in China and around the world and can honestly... more

Just came back from Universal Resort. This must be one the the worst places at Yalong Bay! We arrived at night, and at the desk there was not a single person who understood English. This should be a 5 star hotel!! They have no service, the rooms are poor, and they charge you for every single service. You pay USD... more

I just got back from a week at the Universal. Let me say that this was a sad experience. I guess I will start with the pros. Very large room, neat electronic gadet for lighting, and that's about it. Now the cons: the food ranged from inedible to horrific, they served raw hamburgers (despite the fact I sent it back... more

We paid about US$50 per night for this hotel, which was a pretty good deal given the accomodations, proximity to the beach (across a road and a small park), and the high cost of the bigger resorts. It has a funny African safari theme, so expect a lot of animal prints in your room. We originally had a mountain-facing room,... more