This was not at all what you expect from a Kempinski Hotel (even the one in Shenyang is much better). The rooms are just normal for Sanya and the staff was really incompetent. Don't expect any help from the reception! The rooms were not clean at all and I had to tell the staff how to clean a hotel room.... more

We have spent a week in Kempinski Sanya early November, the weather was fantastic and the see was warm, though very unsteady. Now to the hotel. In generally I would like to say, that we liked our stay, but actually that has nothing to do with the hotel. We have chosen Kempinski in Sanya, because we know Kempinski hotels in... more

My wife and me are staying at the Kempinski hotel, we had a garden view room instead of booked mountain view room as a free upgrade due to "early" booking two weeks in advance. Pros: - large, modern up-to-date rooms with LCD TV, open bathtub at balcony (but nothing for shy persons due to part visibilty from other rooms) in... more

The Kempinski Hotel in Sanya is superb in every way. The location, the decor, the rooms are stunning, the food and restaurants are excellent and all the staff are very friendly and very helpful. No problems whatsoever. This hotel really deserves its 5 stars and I can't wait to go back! more

We booked the ocean escape package, the price is very good for stay 2 nights in deluxe ocean view room. The swimming pool we liked very much, especially the water slide. One for children and another one for adult. We spent most of time just in hotel. The lkids club is very considerate!!! If you want to see the amazing... more

I just spent 4 days at this hotel and I am deeply disappointed. I have stayed in many 5 stars hotels all over the world but this one really opens my eyes. I had a little bit of cold and sore throat the night i arrived at the hotel and it developed to a serious inflammation in the throat the... more

We had a great time at the Kempinski. Yes it's pricey, but you really do get what you pay for. The faciltiies are awesome, and the location and staff terrific. Our room (Cabana) did not have adjoining rooms for our children as requested, so we were upgraded to the Executive wing which was superlative. Evertyone smiled and cooed over the... more

We spend 5 day's in this wonderful place. Besides the excellent facilities and fantastic pools and beach, the staff really made the difference. We stayed in many places before, all over China but this hotel has it right, friend;ly staff, better English than most of the 5 star hotels in Beijing and Shanghai and people who really seemenjoy their job... more

I live in Haikou (city to the north of Sanya) and travel for R&R to Sanya often. Forget Yalong Bay, hotels and service there are now jaded. The newly opened Kempinski at the farthest end of Sanya Bay just booootiful. A first class hotel, great service, stunning appointments. Our room beautifully set up. The balcony tub was fantastic, lie there,... more