We stayed at the Crown two seperate nights in a week. The first night was so amazing that we booked right away for the week later. Everything was perfect, but the second time we had a terrible experience. they gave us a smoking room which smelled awfull and the people in the next room were partying untill three in the... more

Location is perfect if you need to conduct business at the State Capitol or adjoining buildings (less than 2 blocks)... easy in-out. Bed is very comfortable and linens clean. This is one of the few hotel chains I've actually had a good night's sleep in. Room is clean and spacious. Service is well above average and any issues were always... more

I needed a last minute hotel in Albany and the Crowne Plaza was one of the few w/availability so I booked it (after being directed to a central reservation office instead of the property itself). The hallways all smelled like smoke even though all the rooms had non-smoking signs up. Even the next morning the stink was terrible. The bed... more

My 10 year old daughter and I stayed here for the Hannah Montana concert I wanted a special mom and daughter trip (we stayed 2 nights). Initially when we checked in to the corner suite it seemed fine, we settled and I kept hearing this strange noise near the window but I assumed it was the wind. My daughter and... more

Checked in and was given dirty room. Got new room, plate of food was ontop of TV cabinet, called to front desk and told them about room issues and to pick up plate of food, no-one came after 30 minutes called again, someone finally came from room service. No-one seemed to take any action about condition of room. Toothpicks and... more

Only going to write about the thumbs down part of the stay. There were three things. One was the temperature in the guest room. It remained a constant 75 degrees throughout our stay, in spite of our setting the heat to 62 degrees and opening a window to cool it off. Nothing worked to make the room more comfortable for... more

I booked for 2 nights through Priceline. Great rate but absolutely the worst 4 star hotel I have ever stayed at. I don't believe that who I booked through made(or should make) a difference. When I checked in I was exhausted having driven over 4 hours in snowy conditions. I unpacked, poured myself a glass of wine(I always travel with... more

I went in the offseason and got the room on priceline in 8/07. It was a very convenient location, and on-street parking was available nearby. The room was fine, and I didn't have any problem with noise. i don't think the bathroom was what I expected of a Crown Plaza, which I think of as a more upscale brand. more

The first time we stayed our wake up call never happened. They offered us free breakfast to make up for it, but that was useless since we were already late for our meeting. On our next visit we had a room with a door that appeared to have been vandalized and never repaired. We wondered ...was it a break-in or... more