Stayed one night on our way from Niagara Falls to New York. Not much to do outside the hotel,but the accommodation was clean,good food and complimentary breakfast also a welcoming wine cheese and fruit on arrival. Overall no complaints. more

We just stayed at this hotel twice in ten days while on our way to and from NYC and have to agree with other reviews. The rooms were tiny, dumpy and not the cleanest and the staff was discourteous and unhelpful (I see a pattern here, reading other reviews). When we booked, we were promised a free roll-away cot, a... more

We just returned from an overnight stay at the Best Western. My husband and I have stayed at the BW a number of times--it is across the street from SUNY Albany and we go to see our son perform at the SUNY Performing Arts Center, so the location is key. The service at the hotel seems to be picking up.... more

Stayed here for one night in August with Titan Tours. The room was fine, not much to do around the area but the pub inside the hotel was great and we had a good evening there . The breakfast was not great but adequate. more

Stayed at this hotel as part of a tour of US and Canada. This hotel is used by Thomas Cook. When we arrived (after a full day on the coach) at 5pm, 11 rooms for our party were not ready, but we were given the keys! The maids were on the floor getting the rooms ready, which was blamed on... more

I recently stayed at the Best Western Sovereign when I was in Albany for New York Giants training camp. The positives included a fantastic location near SUNY Albany, a fair rate and a decent restaurant/bar. Unfortunately the positives end there and while I was not compelled to walk out; my overall impression of the Hotel is “icky.” While the rate... more

stayed here on a sports tour to the Baseball Hall of Fame induction. The hotel itself was old, rundown, peeling wallpaper, bad food, etc, but it was the people who were the worst. THE STAFF WAS AMONG THE RUDEST PEOPLE WE HAVE EVER ENCOUNTERED. They treated many of us with total disdain and behaved like we were lucky they even... more

One night stay at this facility. Staff was friendly and helpful. Hotel is starting to show so wear and tear, but was nothing major. Would stay there again. more

My husband, children, and I are not hotel afficianados; we do not stay in 5 star hotels (usually) and certainly don't expect 5 star service at a Best Western, but if the staff could have acted a little less "put out" by us, it would've been welcoming. Upon arrival, we were nearly ignored, in spite of being the only people... more