this is our 2nd chance to stay ( the 1st was last 2005) and as a family, we were impressed once again for the excellent service the hotel provided. from the front manager to room service personnel , we felt like the hotel was like home. our gratitude to mr. n. lim and his staff, who were always ready to... more

I loved my stay at the Heritage. In fact, I had to write a review because it was so great. The staff were so nice and helpful. I had just flown in from the States and nearly wanted to pass out from exhaustion. They picked me up at the ariport. The driver made all the arrangements to get a car... more

I stayed 3days at Heritage Hotel after i arrived from France. The place was great. I placed the door tag to have it cleaned and when i came back it was double-locked. I had the manager open it and he explained to me that they refuse to clean the room because valuables are just lying around the room, so for... more

This hotel will not take care of you if you are hurt. My daughter got hurt due to their negligence at the pool and I had to pay for the medication. I am planning on suing this hotel. Nothing was offered to us as a courtesy; not even a free breakfast. Stay away from this hotel. There are better hotels... more

In April of 2004, On my way to Los Angeles from Zamboanga City I stayed at the Heritage due to it's distance from the airport but later found out that the airport is not actually that far from most of the hotels,motels,pension houses & other lodging facilities in Manila,Pasay or Makati. They gave me a room which was actually right... more

I stayed at the Heritage twice-once in August 2006 and then in July 2007. My second stay was really BAD - as if it was not the same hotel. The rate per room was not the rate originally quoted -it was much higher. At the desk they explained it away by saying rates are increased when the hotel gets more... more

Traveling to Manila to undertake exams at the Airman’s Examination Office in Manila my fellow pilot and I decided to stay at the 5 star Heritage Hotel as it was close to the Airport, opposite the EDSA entertainment complex and has a Casino and a pool. Firstly I was put in it a room on the newly decorated 7th Floor,... more

I visited the hotel twice in the last 4 weeks. I chose the hotel because it was close to the airport. I guess it was and avoiding the hussle and bustle of Manila traffic is probably unavoidable. It was about 5 kms away from the International terminal. The staff are very welcoming, cheery and helpful. I must state that the... more

I have stayed at the Heritage every few months for the last 10 years & I had noticed the hotel was just getting run down & old. I was pleasantly surprised on this trip. I stayed two nights on the 7th floor & all the rooms have been renovated. No more traffic noise or peeling yellow paint. Everything was new... more