came here with a large group of colleagues and was pleasantly surprised (as was apprehensive after what I read on tripadvisor) our check in process was painless (but that's also coz we had an event company that had our room keys & etc all ready the moment we arrived) but when I checked out this morning the girl behind the... more

We stayed at the Windsor for one night in July 2007 as part of a four day trip to Hokkaido. The hotel is in a spectacular location with wonderful views. We traveled by train and arranged a pick-up from the hotel's shuttle bus from Toya station (you need to phone ahead). The shuttle took us to the town at Lake... more

I have just returned from a 4 day stay in this hotel. It is a mix of good and bad. Make you you pack a camera with a tripod if possible. The view around the hotel is nothing short of amazing. You have to be careful when you travel though, because it is very difficult to get days with clear... more

The hotel is an imposing structure situated on the rim of Lake Toya's caldera, visible from many miles away. The rooms were of a decent size (for Japan), well appointed and with good views. No connecting rooms though. The food in each of the restaurants we tried (5) was nothing short of excellent, although we sadly missed out on the... more

Good service is something that you come to expect in Japan which is one of the reasons why I was so disappointed by this hotel. It took ages for us to get checked in to our room for some reason and the staff were not exactly friendly. When we eventually got to our room it was not in the cleanest... more

Getting there was a big challenge. We have to rely on the GPS and know "kanji" if you want to drive, which we did. You can of course take the train which may be more convenient. Once we got there, the place is idyllic and serene. The room was good but not exceptional which is what one would expect in... more

We recently stayed at the Windsor for four nights. We were in a group with five other families (from our children's international school in Tokyo). The Windsor is a lovely hotel, beautifully kept, with a gorgeous outlook and comfortable, spacious rooms. Unfortunately, we had a terrible time there. The Hotel is quite isolated, so once there, you must eat there.... more